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Epson ET-2821: scanning feature

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mikel831 Posted messages 237 Registration date   Status Member Last intervention   -  
mikel831 Posted messages 237 Registration date   Status Member Last intervention   -

Hello!
I have a multifunction printer ET-2821. Connected via WIFI to my Dell PC running W11, it prints correctly.
However, I can't get the scanner to work: it doesn't appear in the list of devices???
How can I set up the scanner function through the PC???

5 answers

  1.
    brucine Posted messages 25171 Registration date   Status Member Last intervention   4 167
     

    Hello,

    Assuming that the scanning function is only available via USB, I haven't checked if the scanning software and drivers are properly installed regardless of Windows' automatic recognition of the printer?

    https://www.epson.fr/fr_FR/support/sc/epson-ecotank-et-2821/s/s2070?selected-tab=&selected-os=Windows+11

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    1. mikel831 Posted messages 237 Registration date   Status Member Last intervention   19
       

      Thank you for your response!
      Yes, I installed everything; but how can I check it?

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      1. brucine Posted messages 25171 Registration date   Status Member Last intervention   4 167 > mikel831 Posted messages 237 Registration date   Status Member Last intervention  
         

        There is normally nothing to check; when the drivers and Epson Scan are installed, we should be able to open it and access it without any errors in the device manager of the control panel.

        If it does not recognize the device, try using USB.

        We have cases with some older Epson printers (like mine) where Epson Scan is outdated and no longer works on Windows 11; I worked around the issue with HP Scan and Capture, which works perfectly (the printer is connected via USB).

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      2. mikel831 Posted messages 237 Registration date   Status Member Last intervention   19 > brucine Posted messages 25171 Registration date   Status Member Last intervention  
         

        This printer is less than two years old...

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  2. baladur13 Posted messages 47378 Registration date   Status Moderator Last intervention   14 404
     

    Hello,

    Has the Epson Scan driver been installed properly?

    Is there really no way to launch Epson Scan?

    With the printer on, try the following procedure:

    • Open "PAINT"
    • Click on File at the top left
    • Select Import from Scanner or Camera
    • Finally, click on from a scanner or camera

    A window will open inviting you to scan from your printer.

    Example for an HP printer

    It's very difficult to catch a black cat in a dark room.
    Especially when it isn't there...

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    1. mikel831 Posted messages 237 Registration date   Status Member Last intervention   19
       

      It doesn't work:

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  3. mikel831 Posted messages 237 Registration date   Status Member Last intervention   19
     

    Hello everyone,
    Thank you for your responses! Unfortunately, my scanner still isn't working and I can't figure out why... Could one of you guide me, step by step, to resolve this problem that I can't pinpoint? (note: the printer part works...)

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  4. kaneagle Posted messages 86296 Registration date   Status Moderator Last intervention   14 689
     

    Hello @mikel831 StatusMember

    Have you tried the driver that baladur13 gave you in message 7?

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    1. mikel831 Posted messages 237 Registration date   Status Member Last intervention   19
       

      yes!

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      1. mikel831 Posted messages 237 Registration date   Status Member Last intervention   19 > mikel831 Posted messages 237 Registration date   Status Member Last intervention  
         

        When I start it, the connection to the scanner takes a very long time and does not succeed...

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      2. mikel831 Posted messages 237 Registration date   Status Member Last intervention   19 > mikel831 Posted messages 237 Registration date   Status Member Last intervention  
         

        with the message "Network scanner connection failed. Check the scanner, network, and connection settings".
        but I don't know what to do since the scanner doesn't appear anywhere ???

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  6. kaneagle Posted messages 86296 Registration date   Status Moderator Last intervention   14 689
     

    Is Windows up to date?

    Press Windows + i
    1- Click on --> Windows update
    2- Check for updates
    3- Click on Advanced options
    4- Look in the optional updates.

    Example images:

    -------------------------------------------------------------------------------------------------------------

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    1. mikel831 Posted messages 237 Registration date   Status Member Last intervention   19
       

      Hello! Yes, Windows 11, version 24H2 is up to date...

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      1. mikel831 Posted messages 237 Registration date   Status Member Last intervention   19 > mikel831 Posted messages 237 Registration date   Status Member Last intervention  
         

        After various searches, I found the IP address assigned by the DHCP to the scanner.
        Furthermore, I realized that the (archaic) Epson scanning software was unable to locate this address (I hate Epson); so I added it manually, and finally, it works!!!
        Thank you all, best regards, Mikel

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