Abusive withdrawal GRAS SAVOYE

Manu -  
brucine Posted messages 24394 Registration date   Status Membre Last intervention   -

Hello,

I was charged 44 euros by GRAS SAVOYE, ASS.BOUYGUES.

I have never subscribed to this insurance and I haven't been a Bouygues customer for about 10 years.

I contacted the insurance company, they couldn't find my contract, so I contacted Bouygues to ask for the contract number, and they replied that since I'm not a customer, they don't have access to my documents?

How can I get my money back? I have never dealt with GRAS SAVOYE?

Thank you

5 réponses

brucine Posted messages 24394 Registration date   Status Membre Last intervention   4 098
 

Hello,

For the record, this isn't exactly a "scam" but rather a mobile insurance sold by a consultant when purchasing a phone from Bouygues. The difference is that some users from all operator shops report that these insurances (which are useless, but that's another story) may have been set up by the selling consultant more or less without their full knowledge. As noted in <1>, you need to start by canceling directly with the insurer; Bouygues initially only sold a third-party product that they wash their hands of, except perhaps for the commissions such a contract with the third party brings them.

What's surprising is that this withdrawal would apparently be unique, for which there is no reason. Without cancellation, it can run ad vitam aeternam even if the corresponding phone has been sitting in a drawer or thrown away for a long time.

3
Redbart Posted messages 21498 Registration date   Status Membre Last intervention   3 379
 
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Manu
 

Hello,

I was a Bouygues Télécom customer.

It's a Bouygues insurance, so they should have my banking details from Bouygues, right?

Thank you.

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Redbart Posted messages 21498 Registration date   Status Membre Last intervention   3 379
 

If you believe you are a victim of a withdrawal that you did not expressly authorize, you need to take action with your bank as soon as possible.

It is pointless to make assumptions that no one can understand without knowing your reality.

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Manu
 

Hello,

I have an appointment with my advisor tomorrow.

Thank you for your help.

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