McAfee abusive renewal
sare_piaz
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Anthony63 Posted messages 3250 Status Member -
Anthony63 Posted messages 3250 Status Member -
Hello,
My parents just received an email saying that McAfee is automatically renewing their subscription... However, during a computer issue, their Customer Service sold them another antivirus and they are no longer using McAfee.
I requested an online cancellation through their cancellation service within the 60 days, and, FUNNY ENOUGH, the FAQ links to access these services are no longer working.
Example:
https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=CS40029&lc=1036
So, while searching their website for other ways to contact them about this, I noticed that their online support link (via email) was also, BY A STRANGE COINCIDENCE, out of service!
Example:
https://service.mcafee.com/webcenter/portal/cp/page404
In the end, the only solution would be to call the phone service, which the corresponding page subtly mentions that (I quote):
"Phone charges may apply. Estimated wait time: 10-30 minutes."
Example:
https://service.mcafee.com/webcenter/portal/cp/page404
I still don't feel good about paying for a phone service under these conditions.
My questions are:
1 - Have you had a similar experience? Is there a remedy or service to address this type of abusive subscription?
2 - Do you have any idea how I can unsubscribe without paying?
My parents just received an email saying that McAfee is automatically renewing their subscription... However, during a computer issue, their Customer Service sold them another antivirus and they are no longer using McAfee.
I requested an online cancellation through their cancellation service within the 60 days, and, FUNNY ENOUGH, the FAQ links to access these services are no longer working.
Example:
https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=CS40029&lc=1036
So, while searching their website for other ways to contact them about this, I noticed that their online support link (via email) was also, BY A STRANGE COINCIDENCE, out of service!
Example:
https://service.mcafee.com/webcenter/portal/cp/page404
In the end, the only solution would be to call the phone service, which the corresponding page subtly mentions that (I quote):
"Phone charges may apply. Estimated wait time: 10-30 minutes."
Example:
https://service.mcafee.com/webcenter/portal/cp/page404
I still don't feel good about paying for a phone service under these conditions.
My questions are:
1 - Have you had a similar experience? Is there a remedy or service to address this type of abusive subscription?
2 - Do you have any idea how I can unsubscribe without paying?
2 answers
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Thank you for your response.
I will follow your advice. The only address I can find is their headquarters... I hope it will be fine... I'll keep you updated! -
Send a registered letter with acknowledgment of receipt to McAfee France stating that it is not possible to unsubscribe online and that consequently you do not wish to renew the subscription.
And especially that you will terminate the automatic payments.
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