Canon Powershot A 80 issue

Good evening everyone,

Here is the procedure to follow to have the defective CCD sensor replaced on a CANON device recognized as a manufacturing defect.
I would like to specify that I am not committing at any time to a 100% success rate for this procedure, as the authorized workshop that will open the camera is the one that ultimately decides whether the failure is indeed due to the defective CCD sensor.

As dub7821 said in a previous message, you first need to go to the following page on the CANON website:
https://www.canon.fr/support/consumer_products/products/cameras/digital_compact/digital_ixus_series/digital_ixus_500.html?faqtcmuri=tcm:79-522149&page=1&type=faq

There you will find an explanation of the problem as well as the list of devices affected by the problem as of 27/08/2009 (which I will relay below):

Digital IXUS 330
Digital IXUS 400
Digital IXUS 430
Digital IXUS 500
Digital IXUS II
DIGITAL IXUS II S
Digital IXUS V2
Digital IXUS V3
PowerShot A40
PowerShot A60
PowerShot A70
PowerShot A75
PowerShot A80
PowerShot A85
PowerShot A95
PowerShot A300
PowerShot A310
PowerShot S1 IS
PowerShot S60
MV5 MV5i
MV5i MC
MV6i MC
MV590
MV600
MV600i
MV630i
MV650i
MV690
MV700
MV700i
MV730i
MV750i

Then, find the CANON service center where you would like to send your device by clicking on the following link:
https://www.canon.fr/support/consumer_products/contact_support/ (tab "authorized workshops" = there are about a dozen in France).

Call the authorized center explaining your problem, and specifying that according to your research on the canon site, it seems to you that it is a faulty CCD sensor issue (CCD sensor problem listed under FAQ No. 37383 on the CANON France website)

Make sure to have explained the procedure for handling, but normally it should be as follows:

- send your camera well protected and at your expense (choose registered with acknowledgment of receipt) after having removed the batteries and memory card beforehand. Add a note with the return address, your camera number (NOTE it on a paper that you keep with you before sending). Include a brief explanatory letter in your shipment (you can copy/paste what follows):

Subject: handling of Canon digital camera model -- (possible CCD sensor issue)

Dear Sir or Madam,

Following our phone conversation on XX/XX, and in accordance with your request, please find my Canon camera model -- (serial number -------) which exhibits all the symptoms of a CCD sensor failure covered by Canon (listed under FAQ No. 37383 on the CANON website).

I remain at your disposal for any further information and I express my best regards.

- If this is indeed the issue, the camera should be returned to you within 10 days by registered mail at their expense.
- Personally, I have used the center located in the 82 area twice, they are very welcoming and efficient.

Now it’s your turn to act…

Here is my late response,
The device has been repaired by the authorized Canon service center and is working perfectly. Return at their expense within 10 days. This failure will have cost me the shipping of the device by registered mail to the center (around 10 euros).
In case of CCD sensor issues on these devices, the indicated procedure is the one to follow. Thank you for your help. @+

Thank you dub7821

I just got in touch with CANON France, my contact confirmed that the repair is free of charge for this issue, he gave me a case number and I'm going to drop off my camera tomorrow, it's quick.

Hello, I had the same issue. Following the advice from Canon France, I took it to the technical center in my area. The diagnosis was that the CCD sensor disconnects sometimes, like a loose connection on the connectors – a very well-known problem with Canon. The sensor was replaced for free, which didn’t cost me anything, but I’m not sure if this is still possible; it’s best to check urgently with Canon France. The device is great and has given me so many beautiful photos; it goes everywhere with me. Even if this response may no longer be current, the compliment for the camera still stands. Best regards.

Same problem for my A80: 5.50 Euros to send it, then I received it back repaired about a week later.
So thanks also for this very helpful post.

ok thanks phil, I'm going to try to get by.
dan.

ATTENTION: Free repair until the end of April 2011 only.....(for the A80)

It’s not good on the Canon site (I was told at the reception) where it says the end of June 2011.

Hello,
I am looking for owners of Canon Powershot A80 cameras who have the same defect but acquired their device towards the end of its commercialization and, using their camera sporadically, only noticed this hidden defect after the illegal deadline imposed by Canon in order to take group action.

It resembles the issue posed by the defective Sony sensors, but to my knowledge, the A80 is not affected unlike the A70 and A75. Too bad for the potential warranty coverage.

However, I read something on the Canon website regarding the A80. I can't remember what it was about, and I don't feel like going back to check... If you do a search, you'll see if it corresponds (same issue or not, coverage, warranty, etc.) for one of the two cameras.

Otherwise, I don't want to be a harbinger of doom, but it seems to me that a repair out of warranty is highly compromised: cost of the estimate and parts, etc...

Thank you for your response!
Nothing found at Canon,
But I continue to hope nonetheless...

I have recently been experiencing issues with my A80 camera. The lens only partially extends and the screen remains black in both photo and view modes. Sometimes the image appears for a fraction of a second and the lens struggles to retract. It feels like the batteries are insufficiently charged. It's a shame because it's a good camera that has given me complete satisfaction for over 3 years. Unfortunately, the repair costs are too high compared to the price of a new camera (quote of 60 euros, 55 euros per hour for labor not including the price of parts and the risk of another breakdown....)

My CANON Power Shot A80 (5 years old) is also acting up; when I take a photo, I get weird pictures that look like the colors are running down, with purple, green, and blue colors like in the photo in the link below (visible for a few days only). What could be the issue, how much would it cost to repair my camera??? Who else has the same problem?

http://demo.ovh.com/fr/84d52a4ba28369f4be514ed9d1bfbc42/

Well, given the number of messages regarding a procedure request, I will provide an overview indicating the maneuver. I’m not saying it’s the best solution, but it’s the one that has been followed by at least two people (including myself) without any problems and with a quick return of the device (between 7 and 15 days).
I’ll prepare that for you this evening. For any other questions "concerning me", please include your email in the message. Thank you. Mirliton.

Hello and thank you very much for this topic and forum. I just got my Powershot A80 back less than 10 days after sending it to the Canon center (department 35). The pink stripes issue was indeed related to the CCD. See you!

Hello
First of all, thank you all for the information provided on the forum regarding the Canon PS A80. Mine, three months after the end of the 5-year warranty from the seller, gifted me with "wonderful" magenta stripes. Regarding the seller's customer service: "move along," and if you want us to handle the implementation of FAQ 37383, you have to pay a €50 handling fee, which may be refundable if... Following the advice given on the forum, I contacted the CANON APPROVED WORKSHOP in 69 directly by email, explaining the problem and attaching a photo (from the FAQ) taken by the device as well as the serial number. I received an almost immediate response: "drop off or send the device," and if it's covered, we'll repair it; otherwise, you'll get a repair estimate. Less than a week after sending it, I just received the repaired device at home. This is what I call professionalism and efficiency.

To all those who send me news or thanks for the care of their device, thank you for your feedback... keep it coming! This way, those who are facing this type of failure will be encouraged to have their digital cameras repaired!

See you!

PS: for your information, the repaired A80 digital cameras have been working very well for a few months... so go ahead, there's no reason to throw them away...

Mirliton

Too bad, I just disassembled my Ixus 500 which had the same problems 6 months ago (intermittent purple stripes at first, autofocus issues, then the sensor stopped working...)
I really didn't think that a device of this age would be covered by the manufacturer (kudos to Canon by the way, even though I would have preferred there hadn't been any failures...)
:'( I really liked it...

Hello, my A80 has been showing a pink band in the shape of an H and a slightly purple image for the past two days. During focusing, the bands scroll across the LCD screen, so I’m thinking the sensor might need to be replaced?
Thank you for your response. I’m in the 92.

Hello everyone!
Here's the solution for the message
"Objective error, restart" that I had with the Powershot SX100
Gently open the cover that protects the zoom, facing downwards. Pull down while providing a support point on the side to force the stuck zoom to come out while trying to make it work. It will get stuck, then it will come unstuck!
That's it :)

Hello everyone!
Here is the solution for the message
"Objective error, restart" that I encountered with the Powershot SX100
Gently open the cover that protects the zoom, oriented downwards. Pull down while providing support on the side to force the stuck zoom to come out while trying to get it to work. It will get stuck and then it will come unstuck!
That's it :)