View original (French)

PC that restarts by itself

Solved
Killvdh Posted messages 5 Status Member -  
bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   -

Hello, my PC is restarting by itself and in the event viewer I have this error:

A serious hardware error has occurred.

Reported by component: processor core
Error source: Machine Check Exception
Error type: Cache Hierarchy Error
Processor APIC ID: 4

For more information, please refer to the details of this entry.

If someone could help me please, thank you.

2 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     

    Hello.

    It’s either a driver issue or a hardware problem.

    Here are some solutions.

    https://www.malekal.com/resoudre-bsod-machine-check-exception-windows-10-11/

    bazfile
    Moderator/Security Contributor.
    A hello, an answer, a thank you are always appreciated.

    1
    1. Killvdh
       

      I put my old processor back in and I no longer have the problem. Is it dead?

      0
    2. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268 > Killvdh
       

      First, you need to be more precise. To get an accurate answer, the question should at least be clear; here you are talking about an old versus a new processor and it’s unclear exactly what you are referring to.

      Your question should have been:

      "I installed a new processor and since then I have this error message, followed by the exact model of both processors and the brand and model of the motherboard."

      0
    3. Killvdh > bazfile Posted messages 58492 Registration date   Status Moderator Last intervention  
       

      my new processor that I removed is a Ryzen 7 5800x that I bought less than a year ago and the old one that I put on my motherboard (b450m PRO M2-MAX) is a Ryzen 5 3500x

      0
    4. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268 > Killvdh
       

      The Ryzen 7 5800x processor is compatible with your motherboard but be careful, as indicated on the compatible CPU page, you need to make sure the BIOS is updated to the correct version for it to work. Have you updated your BIOS?

      To update the BIOS, you will need to do it with your old processor. Only install your new processor after you have updated the BIOS.

      Once your PC is running and you are on Windows, remember to also update the drivers for your motherboard, especially the chipset driver.

      1
    5. Killvdh > bazfile Posted messages 58492 Registration date   Status Moderator Last intervention  
       

      Hello, I did what you told me but it keeps restarting on its own and the error message in the event viewer is still present.

      A fatal hardware error has occurred.

      Reported by component: processor core
      Error source: Machine Check Exception
      Error type: Cache Hierarchy Error
      Processor APIC ID: 5

      For more information, please see the details of this entry.

      What can I do?

      0