Asus Zenfone 8 locked, unable to reset
MPMP10 Posted messages 47254 Registration date Status Member Last intervention -
Hello,
I bought a new "Asus Zenfone 8" in April 2022. It crashed this morning, March 18, 2024, turned off, and when I tried to turn it back on, the screen showed "your device is corrupt, it cannot be trusted..." and then it got stuck on the display "START" / "Restart bootloader" / "Recovery mode" / "Power off" with "press volume key to select the menu, and press power key to enter the function".
I clicked/held the "on/off" button, "on/off" + "volume down", and "on/off" + "volume up", with no results: the phone just turns off.
For your information, one or two months prior, this phone had occasional bugs almost every day (crashes, frozen screen, "interface not working", "app not working", error codes, etc.) and last year between early and mid 2023, I had to send it to repair shops (still under warranty) twice because the camera was not working and a few months later it couldn't turn on anymore.
I have encountered three problems in just two years.
Do you have a solution? Thank you.
1 answer
Good evening,
Aside from a hard reset, I don't see any options, and if the hard reset doesn't work, we can assume there's a hardware issue. Personally, I don't see any miracle solution (for a faulty component...), there are only two options: either a repair or the landfill.
https://www.echosdunet.net/aide/hard-reset-telephone
Hello,
Thank you for your response. The phone is still dead.
I contacted Asus who told me that I would have to pay €90 for a diagnostic even if I refuse the repair estimate.
I will check with a few local repair shops.
Hello,
I think it would be wiser to go directly for a new phone given all the problems encountered with this one.