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Phone locked after android reset

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andrianomenjanaharilahiniriko -  
MPMP10 Posted messages 47333 Registration date   Status Member Last intervention   -
Hello, I restored my orange raise 32 Android phone, but after that it asks me for an email address. NB: I bought it second-hand and it poses a big problem because it doesn't let me use it. I'm asking you to please help me.

2 answers

  1.
    Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895
     
    Hi,

    Ask the previous owner to remove the smartphone from their Google account.

    As long as it is linked to the phone, you won't be able to do anything.

    The linkage is designed to prevent theft.

    After a reset, it is still the Google account address of the first owner that is requested.

    For yours to be accepted, the previous owner must delete the smartphone from their Google account.

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