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Second monitor not detected via the dock

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Jirius Posted messages 3 Status Member -  
Jirius Posted messages 3 Status Member -

Hello,

I can't get my second monitor recognized by my laptop. The laptop runs on Windows 10 and the monitor is connected via a dock because the single port on the laptop is already in use.

I want to point out that on my work laptop both monitors work fine with the base port and the dock.

Thank you for your feedback :)

2 answers

  1.
    jee pee Posted messages 9451 Registration date   Status Moderator Last intervention   9 996
     

    Hello,

    If the dock is connected to a USB-C port, it is important to ensure that it can properly transmit video to a monitor. Not all of them do; some USB-C ports are only usable for data. For video output, the USB-C port must be compatible with Thunderbolt or DisplayPort. Check the PC documentation for this.

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  2. Jirius Posted messages 3 Status Member
     

    Hello,

    Thank you for this information. Can you tell me how to find out if the laptop port is compatible? What procedure should I follow?

    Best regards,

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    1. jee pee Posted messages 9451 Registration date   Status Moderator Last intervention   9 996
       

      As I wrote, check the PC documentation, for example for my Dell 7586 it indicates:

      USB 3.1 Gen 1 (Type-C) port with Power Delivery/DisplayPort

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      1. Jirius Posted messages 3 Status Member > jee pee Posted messages 9451 Registration date   Status Moderator Last intervention  
         

        My apologies,

        I was able to verify that the port does not support video, and I thank you for your responses.

        Best regards,

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