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HP USB-C Dock G5 - Both MONITORS NOT SIGNAL

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rdbn Posted messages 96 Status Member -  
rdbn Posted messages 96 Status Member -

Hello,

I have an HP USB-C Dock G5 docking station, an ASUS Zenbook Pro (UX480) running Windows 11, and 2 monitors (MSI Pro241 & ASUS VG24VQR).

I have no output for either monitor, with MSI connected via HDMI and ASUS via DisplayPort.

I need help please.

Thank you


3 answers

  1.
    jee pee Posted messages 31962 Registration date   Status Moderator Last intervention   10 008
     

    Hello,

    First of all, the manufacturers' docks are often more restrictive in use because they can implement features specific to the manufacturer's PCs.

    Then, more generally, the USB-C port on the PC must be of a type that supports display output. This is not the case for a data+charge USB-C port, but it is operational on a Thunderbolt-type USB-C.

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  2. rdbn Posted messages 96 Status Member
     

    Okay, so I have a "SS10" logo on the USB-C port.

    So it's the port that's not suitable then?

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    1. jee pee Posted messages 31962 Registration date   Status Moderator Last intervention   10 008
       

      yes SS = Super Speed 10 Gb/s, it's USB without screen support

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      1. rdbn Posted messages 96 Status Member > jee pee Posted messages 31962 Registration date   Status Moderator Last intervention  
         

        Thank you

        0
  3. rdbn Posted messages 96 Status Member
     

    How to know what type of USB-C port we have on the computer?

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    1. jee pee Posted messages 31962 Registration date   Status Moderator Last intervention   10 008
       

      You need to check the PC documentation, the type of USB-C is often specified.


      I don't know if there is a way to identify it in the device manager.


      There is a visual identification, but it's not always present, a lightning bolt, or DP for Display Port which works the same way.


      On my Dell, I do have the DP logo.


      If you have a USB-C to DP cable, you can connect it to the PC to see if the screen displays; if it does, it might be the Dock that's not working properly.

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