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HP USB-C Dock G5 - Both MONITORS NOT SIGNAL

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rdbn Posted messages 96 Status Membre -  
rdbn Posted messages 96 Status Membre -

Hello,

I have an HP USB-C Dock G5 docking station, an ASUS Zenbook Pro (UX480) running Windows 11, and 2 monitors (MSI Pro241 & ASUS VG24VQR).

I have no output for either monitor, with MSI connected via HDMI and ASUS via DisplayPort.

I need help please.

Thank you


3 réponses

Réponse 1 / 3
jee pee Posted messages 246 Registration date   Status Modérateur Last intervention   9 948
 

Hello,

First of all, the manufacturers' docks are often more restrictive in use because they can implement features specific to the manufacturer's PCs.

Then, more generally, the USB-C port on the PC must be of a type that supports display output. This is not the case for a data+charge USB-C port, but it is operational on a Thunderbolt-type USB-C.
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Réponse 2 / 3
rdbn Posted messages 96 Status Membre
 

Okay, so I have a "SS10" logo on the USB-C port.

So it's the port that's not suitable then?
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jee pee Posted messages 246 Registration date   Status Modérateur Last intervention   9 948
 

yes SS = Super Speed 10 Gb/s, it's USB without screen support

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rdbn Posted messages 96 Status Membre > jee pee Posted messages 246 Registration date   Status Modérateur Last intervention  
 

Thank you

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Réponse 3 / 3
rdbn Posted messages 96 Status Membre
 

How to know what type of USB-C port we have on the computer?
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jee pee Posted messages 246 Registration date   Status Modérateur Last intervention   9 948
 

You need to check the PC documentation, the type of USB-C is often specified.


I don't know if there is a way to identify it in the device manager.


There is a visual identification, but it's not always present, a lightning bolt, or DP for Display Port which works the same way.


On my Dell, I do have the DP logo.


If you have a USB-C to DP cable, you can connect it to the PC to see if the screen displays; if it does, it might be the Dock that's not working properly.

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