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Disappearing attachments in Thunderbird

MarieCharlotte80 Posted messages 12 Status Member -  
MarieCharlotte80 Posted messages 12 Status Member -

Hello,

I have received several messages with attachments, but they are 'swallowed' by Thunderbird. However, when I go to my Gmail, I can access them there. I assume it is a setting in the new version of Thunderbird, which one?

Thank you for your help,

Charlotte


6 answers

  1.
    dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 660
     

    hello
    try right-clicking on Inbox -> properties -> repair the folder

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  2. MarieCharlotte80 Posted messages 12 Status Member
     

    Hello, Thank you for your response, but it doesn't solve the problem: - first, I can't find the "Repair folder" command when I right-click (but I will keep looking...), - secondly, the problem only occurs with one of my contacts, with whom I've been exchanging for a long time without any issues, but who has just switched to Windows 365: I was wondering if I was the only one experiencing this problem? Thank you again for your help, Charlotte

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  3. dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 660
     

    What is the name of the p-j, winmail.dat?

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  4. MarieCharlotte80 Posted messages 12 Status Member
     

    No, curiously, the winmail.dat is the only attachment that remains in the Windows 365 message when it arrives in Thunderbird. However, there was an Excel file and a Word file in the original message, both of which disappeared under Thunderbird, but if I log in to Gmail directly, they appear in that message. I tried to run tests between my various email addresses, but I wasn't able to reproduce the problem. I really feel like the issue lies with the Windows 365 and Thunderbird combination... It's very curious! I would be very grateful if you find the solution, Charlotte

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  6. dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 660
     

    On the other hand, there was an Excel file and a Word file in the initial message, both have disappeared under Thunderbird, but if I log in to Gmail directly, they appear in this message. try the repair again cf post 1

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  7. MarieCharlotte80 Posted messages 12 Status Member
     

    I found the repair, but now I need to ask my correspondent to send me a message with an attachment to see if it works. But she is already on the weekend, and I'm leaving for vacation on Monday, so we will have to wait a few days for the next episode. I'll tell you more when I return, regardless of the outcome, thanks again for the help and see you soon, Charlotte

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