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HP Envy 6000 Printer

lenou -  
Panth33ra Posted messages 22996 Registration date   Status Membre Last intervention   -

Hello,

I have a problem with my HP printer, I bought it recently and I used all the cartridges, I bought new cartridges again but not from the HP brand, cartridges that should fit my printer.

I also unchecked the printer updates and I still can't print, is that normal?

It tells me that I need to buy authentic cartridges... this has been going on for several months and I've been trying to circumvent the system a bit but I don't know much about it, plus it's a Wi-Fi printer.

Thank you for your responses

2 réponses

Réponse 1 / 2
steph810 Posted messages 1850 Registration date   Status Membre Last intervention   154
 

Hello,

try to disable the cartridge protection.

Start menu and open PowerShell, enter this command or copy and paste it:

 get-printer | Select-Object Name,Location

then open the web browser with the collected IP address, copy it without the (port :xxxx).

go to settings, preferences and cartridge protection, search for protection and disable.

Example animated image below:

please let us know if this resolved the issue or not, thank you.
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Réponse 2 / 2
lenou
 

Hello,

I thank you for these explanations. However, I have listened carefully to what you advised me, but it doesn’t work.

When I got to the navigation, I could not find the cartridge protection at all, and it’s not even shown in the preferences. I’m starting to despair.

too.
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Lou
 

Go to Supplies --> Power Settings and disable "Cartridge Protection."

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Panth33ra Posted messages 22996 Registration date   Status Membre Last intervention   2 335 > Lou
 

Hello,

The original request dates back to 2023...

I don't really see the point in responding to that!

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