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Blocked internet link

Philbert29 Posted messages 56 Registration date   Status Member Last intervention   -  
Kori-Kori Posted messages 2507 Registration date   Status Member Last intervention   -

Hello,

It happened suddenly.

Regardless of the browser (Chrome, Edge), when I manage to open a page, if there is a link, clicking on it shows the message "unable to open the page https:// ... and the link" under a small gray cloud.

Since this happens with Edge and Chrome, I guess Windows is the culprit.

What should I do?

Thank you for your help


9 answers

  1.
    Kori-Kori Posted messages 2507 Registration date   Status Member Last intervention   443
     
    Hello,

    Without claiming to be expert, why not try:

    https://www.commentcamarche.net/telecharger/utilitaires/19335-resetbrowser/
    1
  2. NonoM45 Posted messages 1050 Registration date   Status Member Last intervention   5
     
    Hello @Philbert29 StatusMember

    You tell us "Whatever browser (Chrome, Edge) when I manage to open a page"

    To me that means you already have trouble navigating the internet!

    And when I see your Chrome version... it’s scary! The latest current version is 152.0.7977.65 and for Edge 152.0.4191.53

    So start by updating your browsers; to do this, go to the 3 little dots that should be present at the top right of the window

    Then "Help..." then "About..."

    Cheers

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  3. Philbert29 Posted messages 56 Registration date   Status Member Last intervention   1
     
    Hello,

    I fear I’m not expressing myself well.

    The computer where the problem occurs runs Windows 11 Home.

    This morning, no problem. Then suddenly, links become inaccessible. With Chrome or Edge (Firefox and Opera seem to work), when I click on a URL in my bookmarks, it works (gmail, orange...) but not for others (qwant, boursobank...). Message: the site is unavailable.

    When I manage to connect to a site (gmail, for example), if there is a link to click, the site is inaccessible.

    I copied the URL directly into another tab. Same result.

    @brucine: Settings-Apps-default-by protocol URL in HTTP and HTTPS, should I look for it in Chrome or Windows? In both cases, I haven’t found it.

    Last bit of info: I tried casting (Chromecast) a site that works, impossible. It doesn’t recognize the TV and I can’t add a device.
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    1. brucine Posted messages 25337 Registration date   Status Member Last intervention   4 194
       

      I only skimmed it and therefore read the problem a bit too quickly as relating only to links inside an email, which can pose a protocol issue; in this specific case and only in this one it is necessary to check in the path I indicated that the http and https protocols are indeed assigned to a browser.

      But if valid addresses do not work in the browser and aside from temporary server issues, it is either because some "security" software interferes with what it shouldn't (VPNs, various blocking extensions...) but that would probably occur in all browsers, or that the browser in question is faulty and needs to be reset or reinstalled after saving data if necessary.

      More generally, why not a second browser if the first crashes and again (you only need to have archived one offline installer), but four?

      For what purpose besides wasting storage space, causing synchronization issues for bookmarks and credentials, and potentially fostering conflicts?

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  4. Philbert29 Posted messages 56 Registration date   Status Member Last intervention   1
     
    Hello,

    I still haven’t managed to resolve this issue despite the actions taken based on your various proposed solutions. But I’m starting to understand the problem, and that might help you assist me.

    I couldn’t play a Microsoft game. Or more precisely, with my account, because it told me I wasn’t connected. The same for the printer on Wi-Fi.

    Yet when I run a diagnostic on my connection, everything seems normal; no repair action is needed. That makes sense since I’m able to connect to some sites.

    So, something on the computer is causing it to not recognize the connection depending on the URL.

    Any ideas? Thanks
    0
    1. brucine Posted messages 25337 Registration date   Status Member Last intervention   4 194
       

      Hello,

      And you don’t have, as suggested earlier, something that filters addresses (third-party security software, VPN, blocking extension including scripts?)

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  6. Philbert29 Posted messages 56 Registration date   Status Member Last intervention   1
     

    Hello Brucine

    No VPN, presumably no blocking extension, no particular script (I don’t know how to do, nor see where there would be this)

    I’ve had Avast as antivirus for a long time. I didn’t see in Avast’s folders any prohibition for certain URLs compared to others.

    I’m hesitating to uninstall Avast (even temporarily)

    0
    1. brucine Posted messages 25337 Registration date   Status Member Last intervention   4 194
       

      It is possible that Avast (which may not be advisable for other reasons even if you want to use third-party security software) quietly includes a whole slew of things that have nothing to do with antivirus, such as a VPN or a web site filtering system.

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  7. Philbert29 Posted messages 56 Registration date   Status Member Last intervention   1
     

    I'm at my wit's end. No matter what I do, nothing changes.

    Why do some sites open and others are blocked? This happens with all browsers but only on the specific computer. On other computers and tablets that share the wifi connection, there are no issues.

    When it blocks, it tells me to check the network because I have no connection. But when I go there, everything's fine, there's nothing to do.

    I've removed Avast, removed all extensions and restarted the computer. No change. I uninstalled Chrome and downloaded it again: no result.

    What can I do?

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  8. Kori-Kori Posted messages 2507 Registration date   Status Member Last intervention   443
     

    Good evening,

    You say it happened all of a sudden. Why not try a system restore by selecting a point earlier than the "shock" if possible.

    Perhaps a network adapter driver modification following an update.

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    1. Philbert29 Posted messages 56 Registration date   Status Member Last intervention   1
       

      Thanks for the idea but I’ve already tried it.
      The possible restoration was 2-3 days before the problem started and in any case it did not succeed.

      latest info for everyone: I cannot print via Wi-Fi. Yet no browser is being used. With the cable and USB socket, it works! ???

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      1. Kori-Kori Posted messages 2507 Registration date   Status Member Last intervention   443 > Philbert29 Posted messages 56 Registration date   Status Member Last intervention  
         

        Checking the network card driver could be a lead since this time no browser is to blame. Moreover, if the restore doesn’t complete, there is certainly a problem.

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      2. Philbert29 Posted messages 56 Registration date   Status Member Last intervention   1 > Kori-Kori Posted messages 2507 Registration date   Status Member Last intervention  
         

        Hello

        The network card driver is functioning correctly. The other drivers too.

        An extra item that probably has nothing to do with it but... : the computer is making more noise than before. The fan starts up more often and louder.

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  9. Kori-Kori Posted messages 2507 Registration date   Status Member Last intervention   443
     

    Hello,

    You are having more and more problems with your computer. If you haven't already, consider backing up your personal data to an external medium.

    Sometimes we spend hours or even days looking for a solution that doesn't come, a full reinstall on a healthy partition can prove to be shorter and more salvific.

    Also think to check your equipment. The hard drive status for example.

    Download CrystalDiskInfo free for PC - CCM

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  10. Philbert29 Posted messages 56 Registration date   Status Member Last intervention   1
     

    Hello and thank you for looking into my problem.

    Two remarks:

    1. I have no problem browsing the internet. When I click on a bookmark, I can open some sites but not all. For example, in Gmail via Edge, I open and read all my messages. But when within one of my messages there is a link that I am absolutely sure about (and I also open it on another computer), I can't get to it with the message I gave earlier.

    2. My Chrome version is the latest. In fact, I send these messages from an old computer that can no longer support Windows 10 or newer. But it runs very well.

    So I think the problem comes from my computer and Windows: a misconfigured setup. But which one?

    -1
    1. brucine Posted messages 25337 Registration date   Status Member Last intervention   4 194
       

      Hello,

      If the browser stops working on Windows 10 at a version that is not the latest, it is necessarily because it is not up to date and cannot be, notably with security updates, but that is not the question or the cause of the problem.

      Assuming it is not security software that prevents following links in an email, Windows may not know what to do with it, unlike what happens with the browser, especially if there are several competing browsers.

      The first tactic is to copy the link in question into the browser's address bar.

      The second is to check if in Settings-Apps-default-apps-by URL protocol in HTTP and HTTPS is assigned to a browser; if in doubt, prefer Chrome, Edge in certain circumstances has a specific address format to confound the world.

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