View original (French)

Blue screen since installing a plugin

Ilyas -  
kaneagle Posted messages 86256 Registration date   Status Moderator Last intervention   -

Hello,

Since I installed a driver, my PC keeps crashing with a blue screen on startup.

On the blue screen, it says:

"Stop code: SYSTEM THREAD EXCEPTION NOT HANDLED

Failed items: hswultpep.sys"

I booted into safe mode which led me to find out (maybe) that it's the Intel power engine plugin that caused this problem.

How can I uninstall it or fix this issue?

Thank you in advance.

6 answers

Answer 1 / 6
kaneagle Posted messages 86256 Registration date   Status Moderator Last intervention   14 676
 

Hello,

Try performing a system restore in safe mode and choose a date prior to the issue.

Windows + R
Type --> rstrui.exe and click OK.
1
Answer 2 / 6
Ilyas
 

Thank you for your response, but I tried and there is still the blue screen.
0
Answer 3 / 6
kaneagle Posted messages 86256 Registration date   Status Moderator Last intervention   14 676
 

Run an sfc:
Windows key + X
Select --> Windows PowerShell (admin) or Windows Terminal (admin)
Type --> sfc /scannow and hit enter

A system file check will be performed.

Next, run this command:
DISM /Online /Cleanup-image /Restorehealth
0
Answer 4 / 6
Ilyas
 

It says

Error: 87

The cleanup-image option is unknown.

For more information, refer to the help by running DISM.exe /?.

The DISM log file is located at X: \windows\Logs\DISM\dism.log

What should I do?
0
Answer 5 / 6
Ilyas
 

I heard that completely resetting the PC fixes the problem, and since I don't have much on it, I can do it.

But if I can avoid it, all the better.
0
Answer 6 / 6
kaneagle Posted messages 86256 Registration date   Status Moderator Last intervention   14 676
 

Maybe you copied the command wrong, copy and paste this one.

Dism /Online /Cleanup-Image /RestoreHealth

----------------------------------------------------------------------------------------------

If the problem persists, perform a Windows repair.
0