View original (French)

Blue screen since installing a plugin

Ilyas -  
kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   -

Hello,

Since I installed a driver, my PC keeps crashing with a blue screen on startup.

On the blue screen, it says:

"Stop code: SYSTEM THREAD EXCEPTION NOT HANDLED

Failed items: hswultpep.sys"

I booted into safe mode which led me to find out (maybe) that it's the Intel power engine plugin that caused this problem.

How can I uninstall it or fix this issue?

Thank you in advance.

6 answers

  1.
    kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Hello,

    Try performing a system restore in safe mode and choose a date prior to the issue.

    Windows + R
    Type --> rstrui.exe and click OK.

    1
  2. Ilyas
     

    Thank you for your response, but I tried and there is still the blue screen.

    0
  3. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Run an sfc:
    Windows key + X
    Select --> Windows PowerShell (admin) or Windows Terminal (admin)
    Type --> sfc /scannow and hit enter

    A system file check will be performed.

    Next, run this command:
    DISM /Online /Cleanup-image /Restorehealth

    0
  4. Ilyas
     

    It says

    Error: 87

    The cleanup-image option is unknown.

    For more information, refer to the help by running DISM.exe /?.

    The DISM log file is located at X: \windows\Logs\DISM\dism.log

    What should I do?

    0
  6. Ilyas
     

    I heard that completely resetting the PC fixes the problem, and since I don't have much on it, I can do it.

    But if I can avoid it, all the better.

    0
  7. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Maybe you copied the command wrong, copy and paste this one.

    Dism /Online /Cleanup-Image /RestoreHealth

    ----------------------------------------------------------------------------------------------

    If the problem persists, perform a Windows repair.

    0