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Don't print in black

Willy -  
Willy19463101 Posted messages 4 Status Member -

Hello, the OfficeJet 6950 printer prints but the sheet comes out blank because it doesn't print black but does print colors "it's not the cartridge."

Thank you in advance


4 answers

  1.
    glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 585
     

    Good evening,

    Have you checked what HP offers for this issue? https://support.hp.com/fr-fr/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/9666194/document/c05161887

    Best regards

    Those who do not please upon arrival always do so when leaving.
    O Breizh my land, may I guard my land!

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    1. Willy19463101
       

      Good evening

      Thank you for the response. I followed the procedure yesterday and also now it still doesn't change, still no black on the sheet.

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      1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 585 > Willy19463101
         

        Have you possibly tried to remove this cartridge and reinstall it several times to re-establish better contacts, for example?
        Best regards.

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  2. Willy19463101 Posted messages 4 Status Member
     

    Yes, I have done this several times and with another cartridge on the HP site we talk about cleaning the print head

    Where is the print head located?

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  3. Willy19463101 Posted messages 4 Status Member
     

    Thank you for the help, but I don't understand what needs to be done.

    Do I need to disassemble the printer to access the print head?

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    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 585
       

      Good evening,
      Sorry for the late response, I've been busy elsewhere...
      You don’t need to intervene manually; cleaning the print head is a procedure that should be implemented through a utility normally installed on the PC if, as I mentioned in the previous response, you used the installation CD or DVD for the printer.
      For example, on my Epson machine, this utility appears in this form.

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      1. Willy19463101 Posted messages 4 Status Member > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
         

        Good evening

        I have done this several times without result

        I was also on the HP site following different procedures and still no results

        And to be helped effectively by HP the service is paid for each reported issue

        Here is the current situation if I cannot find a solution I think I will have to resign myself to parting with this printer

        Thank you for your response

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      2. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 585 > Willy19463101 Posted messages 4 Status Member
         

        It's possible that the print head has an issue preventing it from printing one color, and it may also be possible to replace this part. Now, is this justified based on the cost it would represent?
        I'm sorry I can't assist you.
        Best regards

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  4. Willy19463101 Posted messages 4 Status Member
     

    Good evening or good morning

    Thank you for your response. I also think that after looking on the internet, I will go for the solution of buying another printer. I will take advantage of the sales.

    Thank you for taking the time to respond.

    Best regards

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