Unable to insert an online image in Word
AD2658 -
Hello,
Unable to insert an online image with Word 2016.
When I insert an image in Word and choose "Online Pictures," I get this:
Can someone tell me why and help me resolve this issue?
Thank you in advance
19 réponses
Hello,
Generally speaking, Microsoft software and internal links within Microsoft software (for example, internal help links) do not use YOUR default browser, but rather the one from the corresponding version of Windows/Office at that time, so IE or Edge depending on the version.
So it is necessary to check if these browsers are operational (properly installed on Windows and correctly configured).
The other hypothesis is, of course, that the site you want to connect to does not have the correct address, is not currently online, or does not exist.
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Hello, This morning a person from Microsoft tried to intervene online on my computer to solve the problem. The person tried everything I had done:
Attempting to repair Word, uninstalling it, reinstalling it, changing browsers, stopping my antivirus, etc... and I still have the same problem after several hours of intervention. Tomorrow I have an appointment with one of their engineers, we’ll see...
I have this issue on all the computers in the house.
If anyone has Word 2016 or later, can you tell me if inserting images online works?
Thank you for your help
Hello,
I can't (Word 2019) because the online image search is disabled in the privacy settings, that might be the problem.
Options-Trust Center-Settings-Privacy Options-Privacy settings:
Check if there’s a banner mentioning "managed by your organization": that's when a security policy is opposing it.
Check "enable optional connected experiences".
There is also a Connected User Experiences service (run services.msc) that I think should be enabled: finally, of course, if there's a blockage, it’s not the antivirus component that's involved but the firewall that needs to be checked.
Hello, brucine,
I think you may have identified the problem, but how do you see that online image search is disabled without privacy settings?
When I go to options and privacy settings, after that I don't know what to do?
Thank you very much, your help gives me courage.
When I go to the menu, File at the top left, Options at the bottom, I scroll down to Trust Center, then go to the right to Settings:
I go to Privacy Options at the bottom and I go to Privacy Settings at the top right:
I check to enable experiences:
In the start menu and the run box, I type services.msc
I make sure the experience service is not disabled, otherwise I right-click it, properties, and choose manual or automatic:
I make sure I'm not being blocked by my firewall which does not allow Word (by the way, knock on wood, it doesn't call for a particular browser but the default browser).
I type help in the top menu, then the question mark help at the top left, in the menu I choose Images (why not...) and I click all the way down on Read the article in the browser, my firewall protests:
My apologies Brucine, I hadn't seen this long message.
Thank you for all this information, your help is valuable to me and it's very well explained.
I was able to verify each of the points in your message and everything is good, this problem is a real mystery, tomorrow Microsoft's engineers should look into it and I will keep you all informed.
In any case, a big thank you for all these clarifications.
Have a good evening.
Good evening,
Just a quick note to say to those who have the same problem as me with not being able to insert images or backgrounds online in Word, Excel, you can, as I just did again this evening, report it to Microsoft by going to Word, then to help and choosing feedback to mention the issue. Who knows, if many of us mention this problem, maybe we will be heard.... Thank you for everything.
Good evening,
Thank you for your response.
I just changed my default browser to EDGE since I have Windows 11, but I'm still getting the same message.
Regarding your second hypothesis, I cannot connect to a website; I am taking a course on Word and trying to apply what I've learned, but when I'm in Word 2016 and go to Insert/Picture/Online Pictures, I then get the message I posted in my first message when I click on Online Pictures.
I thought it might be related to Windows 11, but I tested it on my mother's computer, which has Windows 10 and Word 2016, and I have the same problem there too.
It would be interesting to know if others with Word 2016 are experiencing the same issue.
In any case, thank you again for taking the time to respond to me.
Hello everyone...
Just so you know... I don't have Office 2016 but 2021, and the online image insertion via Bing works... but not for all images?? some yes and others no.... but I didn't investigate further....
Thank you JMARION, the online insertion refuses to go through, I always get an error message, thank you for trying, that's nice of you.
What is the exact message displayed?
A+
I posted it in my first message
error see above thank you very much
When you want to insert an image via Bing....are you doing well and seeing all the images?
Do you have an example of an image to insert for a test ...
See you later
No, I can't go on Bing because as soon as I click on "Insert online images," I get my error message.
Do you have the same layout as mine to insert an image?
same
I have this
It's still practical... and it's nice when you click on Online Images that the message appears?
Have you already inserted images or is this the first time?
Do you have the Microsoft Office Pro Plus 2016 version or others?
Did you not change anything in the options? (at the bottom towards your account...)
I only have Office 2016 and I have this issue on both of my computers that I changed and on my mother's computer which I also changed; that's why I think the problem definitely comes from a configuration issue as BRUCINE said, but I don't know exactly what.
Personally, I'm not an Office specialist, but I wonder if the base version 2016 actually allows for the import of online images... there is the icon, but ??? ► I think so, but ??
Are you sure it's not the Pro Plus 2016 version... but the 2016 version "full stop"
When did you install this suite and from which source, and I assume it is properly activated...
What is surprising is that you have the same problem on your 2 computers with the same Office version...
See you later
Yes, I have used this version before and it worked, but it hasn’t been working since I reinstalled it. This morning, a Microsoft technician also couldn't solve the problem.
Thank you again
If everything was working fine before on the 2 PCs with this same version, I would personally cleanly uninstall the Office suite and do a fresh installation because I don't quite see why it wouldn't work now... unless you changed some "things" that have nothing to do with Office...
What support do you have to reinstall?
See you later
No, I hadn't inserted images with this computer before; it's a new installation.
I did it as well as the technician, but the problem is the same.
Thank you, have a good evening.
Hello.
Surely a problem with Microsoft Office. Personally, I am currently using Microsoft Office Professional Plus 2007 and I can easily insert an image online. (Google Chrome) For example, your image via CCM.
THANK YOU jojolaguitare
What browser do you have?
Hello,
No problem on my end with Office 2016
Secure, save, hold, protect, master.
95% of computer problems occur between the keyboard and the chair
Thank you Lulu, and does it work when you click on images online?
Same
Secure, save, hold, protect, control.
95% of computer problems are located between the keyboard and the chair.
Thank you, I will continue my search....
Have a good evening
Hello everyone...
It's a shame not to know the outcome of this story... but perhaps it's still not resolved by the "engineers" at Microsoft who were supposed to contact AD2658 to fix it?? ► See #27 from 07/18
Best regards
Hello everyone,
The day before yesterday, a second technician took over my computer to try to solve the problem, but unfortunately, he wasn't able to resolve it either after over an hour of searching. Everything was tried, and according to him, his last suggestions would be either to buy a newer version of Office or to uninstall everything. When I say everything, I don't just mean Office 2016, but the entire computer. Or to leave it as it is and work around the problem by copying and pasting directly from the browser to Word.
For now, I've chosen to work around the problem because I'm short on time to uninstall everything.
The problem might come from the Word 2016 version that I have; it's not the professional version but the standard one for families and students. Anyway, all of this remains a mystery even for the two Microsoft technicians. They will escalate the issue to headquarters.
If someday someone comes across this forum and has a solution, I would appreciate it.
In any case, thank you all for your responses, which have been a valuable help to me.
Have a good day.
Hello AD2658..
Thank you for the latest info...
The Office suite is very intrusive and sometimes leaves traces if not properly uninstalled ...personally I use Revo Uninstaller for a clean uninstall and even so, you still need to check the registry editor and hidden Windows files to be sure you won’t find any traces before a restart and a new installation..
What you could possibly do is to completely and cleanly uninstall the Office suite if okay you come back here, then not reinstall Windows but repair it (W10 or 11 ?? not specified) while keeping the installed programs (except Office since it was uninstalled before and all your documents) and finally do a new clean installation of Microsoft Office
For your information, you can find Office Pro Plus 2016 licenses or others at ridiculously low prices online ...for example at Cdis...and everything works very well!
If needed ► Come back here
Have a good weekend and see you later
Cheers
Thank you for your suggestions for uninstalling and repairing, but I've done all of that several times along with the two technicians, except for reinstalling Windows...
Have a good weekend
Thank you for the feedback ....
I didn't write Reinstall Windows ... but Repair this one ... but if the workaround proposed by a "technician" from Microsoft works for you ... then in that case, make do with it until something better comes along ...
Good luck and have a good holiday ...
Regards
Thank you, likewise, and good luck with your research.
Secure, save, hold, protect, control.
95% of computer problems are located between the keyboard and the chair.
Hello,
Exactly the same problem here, it occurred overnight without any explanation. It worked fine for years before, no actions on my part.
I think it’s an internal issue with Office, and we’ve been scammed.
Hello,
I finally have proof that the problem really comes from Microsoft Office because yesterday morning, an incredible event happened all of a sudden, while I hadn’t done anything, I was suddenly able to insert images inline, but last night, a new surprise, I could no longer insert inline images and I once again received the message: error, even though during the day I hadn't touched my computer as I was very busy elsewhere.
So, late at night, I went to Control Panel/System and Security/Security and Maintenance/Maintenance/View Reliability History, and there I saw that before my Word 2016 started working again, two interventions related to Microsoft were mentioned:
- Windows installed the following update: 9P5VK8KZB5QZ-Microsoft.UI.Xaml.2.7 and
- Windows installed the following update: 9N0DX20HK701-Microsoft.WindowsTerminal
AND last night when I fell back into failure, unable to insert an image inline again, still in the same place in the control panel in the reliability history, 3 interventions from Windows Microsoft had taken place on my computer:
1 Windows installed the following update: 9NFTCH6J7FHV-Microsoft.PowerAutomateDesktop
2 Windows installed the following update: 9NBLGGH5R558-Microsoft.Todos
3 Windows installed the following update: 9WZDNCRFHWD2-Microsoft.MicrosoftSolitaireCollection
Today I am therefore certain that the problem comes from Microsoft because the reliability history gives the account of events on the computer every day, the events are therefore dated and each time correspond either to the solution of my problem or to the return of my problem in being unable to insert an image inline.
Conclusion: it is useless to look for solutions, to uninstall and reinstall everything because our computers have become the "PLAYGROUND" of Windows and Microsoft. They do the manipulations they want without us being able to do anything about it. Therefore, I am stopping looking, having today the proof that the problem does not come from me since everything started working again without me doing anything and that everything broke down again without me doing anything either and that the reliability history proves at those moments the intervention of Windows Microsoft on my computer.
In any case, a big thank you to all of you. If you suddenly notice the same problem of inserting inline images, go take a look immediately in the reliability history of the control panel and you will see it is very instructive.
Have a great day everyone and happy holidays and thanks again for your help which has been precious to me.
Hello,
You will explain to us how Solitaire updates (and others that don't seem to be related at all) would be responsible for the observed problem.
Until further notice, coincidence does not equal proof.
Hello,
For me, it’s automatically due to interventions from Microsoft because how can I explain this return to normal when I haven't done anything on the computer and especially this return to the same problem again when I hadn't opened my computer all day.
I don't think there is an "external spirit" coming to touch my computer when it is closed, unless my house is haunted...
Automatically, it can only be due to updates.
Yes, many updates have bugs both on Windows and with Microsoft, an example among many others here at this link
https://www.20minutes.fr/high-tech/3330371-20220726-windows-11-bug-nouvelle-mise-jour-fait-carrement-disparaitre-menu-demarrer
Moreover, the two technicians who intervened on my computer talked to me about it and told me that we have to wait for corrective updates. Constantly, Windows Microsoft reinstalls corrective updates due to bugs. Computing constantly demands renewals. On this same forum, other people have the same problem with no explanation whatsoever. Yes, I still believe that the issue can largely be external to me or to the individual who is experiencing the same problem as me. Even the two technicians leaned more towards that, which is why they told me to fill out a report for the parent company and that they also made a report to indicate that they had tried everything. What’s the point of uninstalling Windows when the day before yesterday for a whole day I could insert an image online, and then the problem returned without me doing anything since when I saw the problem was resolved, satisfied, I closed my computer to attend to other tasks and in the evening when I reopened my computer and immediately tested to see if inserting an image online still worked, my surprise was great to see that once again inserting an image online was not working anymore. So yes, it can only be due to Microsoft Office.
Coincidence does not equal proof but it is certainly interesting to note that the two days when everything happened in my reliability history only show these interventions from Windows Microsoft on the correct dates and no other external interventions, whereas on other days there are other interventions, with HP for example or others.
But thank you for all your useful inputs for reflection.
Hello AD2658......
Thank you for all your discoveries....
If it can console you, I just noticed that I have exactly the same message as you, not to insert an image online but to insert a background on an Excel sheet... even though everything else is fine at the moment.... and I think your comments above are not entirely wrong..... except that in my opinion it has little to do with Microsoft updates but rather a connectivity issue to a server or?? to access online images...
See you+
Cheers
Hello,
Yes, it’s exactly the same problem for me, but I’m experiencing this issue in Word and Excel. In Word, it’s for online images, but also for inserting a bullet from an online image, and for Excel, for inserting an online image or background. If I opt for Microsoft updates, it's also because both Microsoft technicians recommended it; according to them, it’s more common than one might think. Regarding "working offline," the technicians clarified that it just means we can access images from our personal files without needing to be online. The technicians also looked into whether it was related to the server; they ran a bunch of tests, and everything was normal. They told me that for a bug to be fixed, a significant number of people need to report the problem and that for them, it was the first time they encountered this issue. They checked their report list and saw that this problem was not widespread. Since this issue can be worked around, I think individuals do not report it. I only found a single mention in another forum, but with a slightly different problem. All of this will remain a mystery; let’s hope that one day this issue will be resolved.
Thank you anyway for your message; it shows that we are several facing the same issue.
Thank you for the feedback...
In short, Microsoft doesn't care and waits for a thousand or more (??) people to report the same issue before addressing it... thankfully not everyone is like that!
Personally, I never call those people because it’s often a lost cause...
Have a good evening
Best regards
Unfortunately, yes, that's why they insisted that I write a report...
What I must acknowledge is that the two technicians spent a lot of time trying to resolve my issue; the first one spent over 3 hours online with me and he suggested a second technician because he also wanted to solve the problem, and the second one spent 1 hour and 30 minutes trying to resolve it, trying new solutions, but as nothing could be resolved, they told me the problem does not come from a network issue but from Microsoft. But, well, I’m just like all of you, I don't know, I can only say what I have observed. And I still find it strange that the problem was resolved on its own, without me doing anything, and then reappeared again without me doing anything. Why it worked that morning and not in the evenings remains a mystery... except for the updates that happened at the same time.
Thank you again; if anyone finds a solution, please let us know.
Hello,
Just a quick note to say that my issue with inserting online images in Word 2016 has been resolved. In fact, it was an internal problem with Microsoft because after some updates, without me requesting anything or doing anything, everything is working. Thank you all for the discussion.