Scanner error. 100016

Joellesenne -  
joemontain Posted messages 1056 Registration date   Status Membre Last intervention   -
Hello,

During the first installation, the printer indicates: Scanner error. For more details, please refer to your documentation. 100016

Please let me know what to do. Please note that I am visually impaired and cannot perform very delicate manipulations

Configuration: Android / Chrome 100.0.4896.79

1 réponse

joemontain Posted messages 1056 Registration date   Status Membre Last intervention   197
 
Hello

Without information on the model of your printer and when the problem occurs, I would start with an EPSON, try this if you haven't already:

0/ Remove the cartridges.
1/ Download and install the EPSON Software Updater.
2/ Launch the update.
3/ Install the cartridges.
4/ Has the problem disappeared?

or

1/ A mechanical problem.
0