EBP COMPTA OL 2018 - unable to close my accounting period
JCV58
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JCV58 Posted messages 8 Status Member -
JCV58 Posted messages 8 Status Member -
Hello,
I disconnected all my security settings, I logged in as "administrator" but I cannot complete my task because access to the Archives folder path is denied.
Do you have a solution? Thanks in advance because EBP requires payment to resolve an issue with a hidden defect and I don't have the budget.
I disconnected all my security settings, I logged in as "administrator" but I cannot complete my task because access to the Archives folder path is denied.
Do you have a solution? Thanks in advance because EBP requires payment to resolve an issue with a hidden defect and I don't have the budget.
8 answers
Hello,
first of all, thank you for your responses.
I started as an administrator (right click + ctrl on the icon, then right click + ctrl on run as administrator) nothing, same result.
I changed all the backup addresses to direct them to a backup USB stick that I use for my additional backup (this gives me two backups, just in case) same result.
I'm totally at a loss, not that I'm very strong in the first place.
I restored the backup addresses and tried again: same thing
I don't know what to do anymore.
first of all, thank you for your responses.
I started as an administrator (right click + ctrl on the icon, then right click + ctrl on run as administrator) nothing, same result.
I changed all the backup addresses to direct them to a backup USB stick that I use for my additional backup (this gives me two backups, just in case) same result.
I'm totally at a loss, not that I'm very strong in the first place.
I restored the backup addresses and tried again: same thing
I don't know what to do anymore.
Last night, I didn't sleep well, so I was mulling things over and also found that ".log" strange. But I didn't know what it corresponded to. I went to my "archives" and found last year's file. It's a ".zip"
Of course, I can't say why and especially how. No .log files in c:\ except for some Windows .log files.
So I started everything over: data restoration before closing - validation of entries - monthly closing - annual closing - all with the assistant - no error messages - but still this message at the end
"[Error] - Access to the path 'C:\Users\utilisateur\Documents\Archivage BOI.log' is denied."
The worst part is that last year there had been no problem. It's very frustrating!
Of course, I can't say why and especially how. No .log files in c:\ except for some Windows .log files.
So I started everything over: data restoration before closing - validation of entries - monthly closing - annual closing - all with the assistant - no error messages - but still this message at the end
"[Error] - Access to the path 'C:\Users\utilisateur\Documents\Archivage BOI.log' is denied."
The worst part is that last year there had been no problem. It's very frustrating!
Others have already encountered this problem, and there were two reasons for it.
https://forums.commentcamarche.net/forum/affich-35770978-probleme-archivage-ebp
I advise you to check again that you do not have other antivirus programs and the rights granted by Windows on the folder or directory.
https://forums.commentcamarche.net/forum/affich-35770978-probleme-archivage-ebp
I advise you to check again that you do not have other antivirus programs and the rights granted by Windows on the folder or directory.