EBP QUOTE INVOICE 2018 big bug...please help me!!
Johie80
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Daniel -
Daniel -
Hello everyone,
And thank you to those who can help me...
I bought the EBP quote and invoice software in March.
But since this weekend, I can't access it; I get a message saying:
"Unable to retrieve user language, the XML file is corrupted: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1."
I called the EBP support service, which asked me to pay €511 excluding taxes to get in touch with a technician... I find that quite scammy...
Honestly, I wonder if it's not intentionally designed to push us to subscribe to this additional service.
I just started my business and I can't afford this subscription.
Could anyone give me some information, please?
Thank you.
Johie.
And thank you to those who can help me...
I bought the EBP quote and invoice software in March.
But since this weekend, I can't access it; I get a message saying:
"Unable to retrieve user language, the XML file is corrupted: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1."
I called the EBP support service, which asked me to pay €511 excluding taxes to get in touch with a technician... I find that quite scammy...
Honestly, I wonder if it's not intentionally designed to push us to subscribe to this additional service.
I just started my business and I can't afford this subscription.
Could anyone give me some information, please?
Thank you.
Johie.
3 answers
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Hello,
Does the error message provide the exact name of the corrupted xml file? Along with the path?
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SLC CONSULTING Feel free to visit my website for more information about your EBP software: http://slc-consulting-ebp.fr/ -
Hello Johie80,
This file is the options file for the EBP program.
You can reinstall the software; it should fix the issue.
Otherwise, you would need to retrieve this hostoptions file and reintegrate it into your folder. Then, you will need to reset your preferences in Tools > Options.
Best regards,
Saif
