Freeze PC + black screen
Veyb
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Veyb Posted messages 29 Status Member -
Veyb Posted messages 29 Status Member -
Hello,
I have a laptop that is now 4 years old; it's an HP Gaming Pavilion - 15-cx0008nf. The problem I encounter all the time when I launch a game is that after 3 to 5 minutes of gameplay, my PC freezes. I can't do anything with the mouse; it's stuck. I also try to reset it with Windows+Ctrl+Shift+B, but nothing works, then a black screen appears after 20 to 30 seconds. I've looked everywhere on the internet to see if others encounter the same problem, and I found issues related to the graphics card and to a worn-out or dead battery.
I don't know if it’s the graphics card, so I started searching and found a software called SIW that shows a lot of information about your PC. I checked in the "Hardware" section under video, and I see that there is a yellow triangle saying Available Offline, whereas my 2nd GPU Intel(R) UHD Graphics 630 has a green checkmark saying Available at Startup (my GPU is a GeForce GTX 1050).
Regarding the battery, two weeks ago, I was running tests on HP Support Assistant, and it indicated that it was weak and in its middle of life, whereas now, as I send this message to seek help, it says Status: Normal. So I'm thinking of running tests on a software called BatteryViewInfo, which indicates that the Number of charge/discharge cycles is at 0. I'm not very good with computers, so I'm trying to provide as much information as possible, and I don't know if I should prioritize checking the Number of charge/discharge cycles based on what I found in my research.
Thank you for responding :)
I have a laptop that is now 4 years old; it's an HP Gaming Pavilion - 15-cx0008nf. The problem I encounter all the time when I launch a game is that after 3 to 5 minutes of gameplay, my PC freezes. I can't do anything with the mouse; it's stuck. I also try to reset it with Windows+Ctrl+Shift+B, but nothing works, then a black screen appears after 20 to 30 seconds. I've looked everywhere on the internet to see if others encounter the same problem, and I found issues related to the graphics card and to a worn-out or dead battery.
I don't know if it’s the graphics card, so I started searching and found a software called SIW that shows a lot of information about your PC. I checked in the "Hardware" section under video, and I see that there is a yellow triangle saying Available Offline, whereas my 2nd GPU Intel(R) UHD Graphics 630 has a green checkmark saying Available at Startup (my GPU is a GeForce GTX 1050).
Regarding the battery, two weeks ago, I was running tests on HP Support Assistant, and it indicated that it was weak and in its middle of life, whereas now, as I send this message to seek help, it says Status: Normal. So I'm thinking of running tests on a software called BatteryViewInfo, which indicates that the Number of charge/discharge cycles is at 0. I'm not very good with computers, so I'm trying to provide as much information as possible, and I don't know if I should prioritize checking the Number of charge/discharge cycles based on what I found in my research.
Thank you for responding :)
10 answers
Hello,
check the status of your hard drive with crystaldiskinfo.
do you have this problem only while gaming?
what's the temperature when you launch a game? (if you don’t know, download hwmonitor and launch a game)
check the Windows logs (right-click on the Start menu > Event Viewer), in Application and System for any errors or alerts (other than DCOM). If yes, post a screenshot of what it contains.
check the status of your hard drive with crystaldiskinfo.
do you have this problem only while gaming?
what's the temperature when you launch a game? (if you don’t know, download hwmonitor and launch a game)
check the Windows logs (right-click on the Start menu > Event Viewer), in Application and System for any errors or alerts (other than DCOM). If yes, post a screenshot of what it contains.
I launched crystaldisinfo, it shows that my disk is "Good" temperature 55°C, then when I launch a game at first I am around 77°C then it rises when I play longer to about 88°C. For your question, this doesn't only happen in the game but most often. My computer also freezes with a black screen when I start my PC, it shows me a black screen which forces me to restart it. Not long ago, I had 3 blue screens with the problem called "system_service_exception" and another that I forgot which I believe was called "memory_management". Finally, I went to check the events in application and in system, I found nothing in application from Source "DCOM", on the contrary for the system I found several warnings from Source "DCOM" and errors called Service Control Manager. I don't know what these are but I mention it anyway :D.
By the way, thanks for your response :)
I’m sending you the screens.
By the way, thanks for your response :)
I’m sending you the screens.
The DCOM I was talking about are the distributed COM, which are normal as a warning, they are not important.
However, you have issues with NVIDIA in the errors. What you can try is to go to Device Manager (right-click Start menu) and disable the NVIDIA graphics card; you won't be able to play, but it's to see if you still have freezes and crashes.
As for the temperatures, it's fine for a laptop.
I discovered this earlier thanks to a participant in another thread; for the logs, you can export them so I can look at them in more detail. Right-click on Application > Save All Events As > give it a name > validate "no information." Then send the files to https://cjoint.com/ and provide the links.
For the blue screens, download WhoCrashed (free version), run an analysis and post the captures.
However, you have issues with NVIDIA in the errors. What you can try is to go to Device Manager (right-click Start menu) and disable the NVIDIA graphics card; you won't be able to play, but it's to see if you still have freezes and crashes.
As for the temperatures, it's fine for a laptop.
I discovered this earlier thanks to a participant in another thread; for the logs, you can export them so I can look at them in more detail. Right-click on Application > Save All Events As > give it a name > validate "no information." Then send the files to https://cjoint.com/ and provide the links.
For the blue screens, download WhoCrashed (free version), run an analysis and post the captures.
Je ne peux pas t'envoyer tous mes journaux, car ils dépassent les 15 Mo. Puis-je t'en envoyer autrement ? Par mail, etc.
I ran Valorant and it still gave me a black screen. To check if the issue was with the games, I forgot to mention that this morning it also gave me a black screen. So I sent you a few recent logs from 7/8 PM, because I can't send you all my logs as it exceeds 15 MB. I noticed there are a lot of errors called "Kernel-PnP." When I restarted my PC after it crashed due to Valorant, my PC crashed again 4/5 minutes later, showing me: KERNEL_SECURITY_CHECK_FAILURE.
Here is the link to the logs (Sys): https://cjoint.com/c/LBbuYGH4E0U
Here is the link to the logs (App): https://cjoint.com/c/LBbviPbbjbU
Here is the link to the logs (Sys): https://cjoint.com/c/LBbuYGH4E0U
Here is the link to the logs (App): https://cjoint.com/c/LBbviPbbjbU
Open the command prompt as an administrator and type:
sfc /scannow
Once finished, if it has repaired something, restart.
Still in the command prompt as an administrator, type:
chkdsk /F
It will tell you that it cannot be done right away and if you want to do it at the next startup, type Y and confirm with enter, then restart and let it proceed.
If there is no improvement, try:
DISM /Online /Cleanup-image /Restorehealth
sfc /scannow
Once finished, if it has repaired something, restart.
Still in the command prompt as an administrator, type:
chkdsk /F
It will tell you that it cannot be done right away and if you want to do it at the next startup, type Y and confirm with enter, then restart and let it proceed.
If there is no improvement, try:
DISM /Online /Cleanup-image /Restorehealth
Nothing ever changes :/ I launched a game that takes a lot of GPU power, the game is glitching and the fps drops, and a blue screen says: clock_watchdog_timeout.
The blue screen completed 0% of the blue screen problem, and as usual, a black screen where I have to restart it manually.
The blue screen completed 0% of the blue screen problem, and as usual, a black screen where I have to restart it manually.
Otherwise, it's about trying to reset Windows via the cloud or reinstalling it by formatting everything.
https://www.malekal.com/windows-10-reinitialiser-le-pc-dans-le-cloud/
https://www.malekal.com/comment-installer-windows-10-cle-usb/
If you can transfer your important folders and games to an external drive.
https://www.malekal.com/windows-10-reinitialiser-le-pc-dans-le-cloud/
https://www.malekal.com/comment-installer-windows-10-cle-usb/
If you can transfer your important folders and games to an external drive.