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Printer carriage stuck

Forget_me_not75 -  
 Forget_me_not75 -
Hello,

The printer carriage of the HP All-in-One 6520 series is stuck by the last cartridge on the right. This cartridge seems to be coming out of its slot and is blocking the movement of the system.
This is a mechanical issue.

Thank you for your help.

Configuration: Windows / Chrome 97.0.4692.71

6 réponses

Réponse 1 / 6
Forget_me_not75
 
Hello
The cartridges are on the right, and it's the last one on the right that is stuck.
1
Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   2 346
 
Where is it on the right side of the photo?
Send us a photo of your printer with the cover open and the cartridge that jams the carriage.
0
Réponse 2 / 6
Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 
Hello,
To get a better idea...


Where are your ink cartridges located?

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Réponse 3 / 6
Forget_me_not75
 
Completely on the right, and it's the last cartridge on the right. It is inaccessible.
It's the same photo.
0
Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   2 346
 
You should be able to move the carriage manually by turning off your printer.
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Réponse 4 / 6
Forget_me_not75
 
I tried: it's completely stuck.

I would like to try unscrewing the cover to take out the cartridge, but I don't have the right screwdriver.
That's why I'm looking for another solution.
0
Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   2 346
 
Is it still under warranty?
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Réponse 5 / 6
Forget_me_not75
 
No.
0
Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   2 346
 
The cost of this repair is likely to be expensive since it is no longer under warranty.
Otherwise, check with HP support... https://support.hp.com/fr-fr/contact/printers
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Réponse 6 / 6
Forget_me_not75
 
Thank you very much.
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