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Good access code error message

Bicody Posted messages 15 Registration date   Status Member Last intervention   -  
Bicody Posted messages 15 Registration date   Status Member Last intervention   -

Hello,

I want to log in to my bank account, I enter the access code without error

I receive the following message: "the identifier must be eleven characters long"

there are indeed eleven characters

do you have a solution to my problem

I look forward to hearing from you.

Best regards.

4 answers

  1.
    Grandasse_ Posted messages 992 Registration date   Status Member Last intervention   619
     

    Hello,

    It's difficult to have something to propose like this; contact your bank and they will tell you where the problem is and you will be guided.

    1
  2. yclik Posted messages 77 Registration date   Status Member Last intervention   1 614
     

    Hello

    see by clearing the browser history

    Press CTRL+SHIFT+DELETE

    0
  3. Bicody Posted messages 15 Registration date   Status Member Last intervention  
     

    Hello, thank you for your responses.

    I don’t understand everything works normally on my PC, the problem is on my Samsung Galaxy J3 2017

    0
    1. brucine Posted messages 25301 Registration date   Status Member Last intervention   4 195
       

      Hello,

      Case error when entering alphanumeric characters, if any.

      Or at least partial incompatibility with the Android version you are using, which is inevitably outdated either in the browser or via a dedicated app.
       

      0
  4. Bicody Posted messages 15 Registration date   Status Member Last intervention  
     

    Hello, thank you everyone, problem not solved I’m stuck.

    0