HP OfficeJet 8012e Printer
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VALLADOLIDESP
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VALLADOLIDESP Posted messages 3 Status Member -
VALLADOLIDESP Posted messages 3 Status Member -
Hello
When I turn on my HP OfficeJet 8012e printer, the touchscreen stays frozen with the following message in English: "A problem has occurred with one of the printer’s critical system files. A printer update will be installed to fix this problem." There is no way to regain control. Can someone help me? Thank you.
When I turn on my HP OfficeJet 8012e printer, the touchscreen stays frozen with the following message in English: "A problem has occurred with one of the printer’s critical system files. A printer update will be installed to fix this problem." There is no way to regain control. Can someone help me? Thank you.
1 answer
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Hello
After consulting the seller's customer service (I forgot to mention that my printer was under warranty), they informed me that HP has identified a critical defect in the printer and will proceed with the replacement.
As a result, the matter is closed.
Thank you to everyone who tried to help me.