Bug GIF story Instagram

Solved
Lamalien Posted messages 3 Status Membre -  
Jen_77 Posted messages 2 Registration date   Status Membre Last intervention   -
Hello,

I have a problem with the GIFs available in stories for the past 3 days. They all have a white background and are no longer transparent.

I have 2 accounts, a personal one and a professional one (linked to a business Facebook page). I tried using my personal account and the GIFs are perfect, but as soon as I switch to the professional one, the GIFs have this white background.

I have already uninstalled and reinstalled everything, my updates are done, and I really don't see what could be causing the issue...

I'm reaching out to you today because I've searched the web for an answer, asked around my friends, but no one has had the same problem as me...

If you have any leads, I would appreciate it, thank you!

I'm attaching a screenshot here so you can see the problem exactly:

20 réponses

Lamalien Posted messages 3 Status Membre
 
Thank you! Personally, I haven't tried these solutions. Just now, while posting a story from my professional account, the GIFs had their transparent background again. I haven't changed anything, it's weird.
But thank you, this solution will surely help someone.
2
Vicky
 
Good evening, same for me, it’s back, phew, have a nice evening.
0
Junker
 
Super ! Thank you so much, it works again ????❤
0
CrumbleEstival Posted messages 4 Status Membre
 
Good evening,

I confirm as well. For a few hours now (since late afternoon) everything has returned to normal!
I haven't done anything except report the issue this morning.
0
Jen_77 Posted messages 2 Registration date   Status Membre Last intervention  
 
Hi, thanks for the help.
I’ll keep it on hand in case it happens again.

I reported it this morning and it came back this afternoon, phew.

Have a nice evening.
0