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Driver for old HP printer/scanner

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lanouxcerdan -  
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   -
Hello,

I have an HP printer model HP PSC 2355 that also functions as a scanner. It’s an old model that’s about 12 years old. A few months ago, I changed my computer (PC Windows 10 like the previous one), and the scanning function no longer works even though printing from the PC
works just fine.
Apparently, it's a driver issue. My partner looked into it and says that the suitable driver no longer exists and that even if we find it for download, it still doesn’t work.
So in the end, I can’t scan anymore which is very frustrating, but I really did not want to buy a new printer.
Can you tell me if we can still find and where to get the appropriate driver to communicate with the scanning function of the printer mentioned above?
Thank you in advance.

11 answers

  1.
    jeannets Posted messages 28430 Registration date   Status Contributor Last intervention   Ambassador 6 608
     
    Hello,

    You can download this https://ftp.ext.hp.com/pub/printers/hppsdr/HPPSdr.exe

    -- Normally, with Windows 10, there are no more drivers; the installation is done via Windows Update, that's the principle...

    -- However, hardware deemed too old is no longer supported by Microsoft, and there have been no driver updates since November 2020... it's an indirect way of...

    So, HP released the driver above on July 21, 2021, and downloaded it.. so

    ...The procedure involves uninstalling your printer from the PC and disconnecting the USB cable
    ...Restart the PC
    ...Install the downloaded software.... and only connect the USB cable when prompted... complete the installation.
    ... Restart the PC... and the printer should work as well as the scanner...

    So that's the first step and the last one if all goes well.

    If things don’t go well, you can check this https://support.hp.com/fr-fr/document/c01829642
    and follow the instructions for the "inbuilt Windows print driver."
    1
  2. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 382
     
    Hello
    you might find drivers from XP to Win10 here

    the driver-software is integrated into Windows 10, use Windows tools

    https://support.microsoft.com/fr-fr/windows/num%C3%A9riser-un-document-ou-une-image-fa6a57d5-1f31-24e5-2a78-2fb0bb2c2d15

    Take the time to comment!
    A thank you is appreciated.
    Mark it as resolved if your problem has been solved. I speak informally to everyone.
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  4. lanouxcerdan
     
    Thank you very much for all your answers. I'm going to study all of that, and I hope we'll succeed :)
    0
  6. lanouxcerdan
     
    Well, it's not working (and it doesn't seem to be that we can't do it).
    I'll try to download Paint and see if I can do it like that...
    0
    1. cristali Posted messages 8617 Registration date   Status Member Last intervention   1 578
       
      Paint is already on the PC normally.
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  7. jeannets Posted messages 28430 Registration date   Status Contributor Last intervention   Ambassador 6 608
     
    And if you make a photocopy using only the buttons on the printer, does it work..??

    This process uses the scanner manually... that's the reason for this trial.
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  8. lanouxcerdan
     
    Yes, printing from the PC and manual copying on the printer are working fine. It's the scanning between the printer and the PC that hasn't been working since I changed my PC...
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  9. jeannets Posted messages 28430 Registration date   Status Contributor Last intervention   Ambassador 6 608
     
    Yes, it helps a bit to know that, because indeed the "Scanner" works..! It's the communication between the scanner and the PC that is faulty... a matter of Port..

    How is this printer connected to the PC..? via USB cable... or Wi-Fi... or LAN network...?

    How did you perform a Scan (digitization) before, on the old PC? There must be a software, a utility with a name that you clicked on to initiate a "Digitization" operation, and that utility doesn't exist on your new PC anymore??? Can you explain a bit..?

    Could you also take a screenshot and paste it on the site cjoint.com, following this command line: hold the Windows Key + R... a window opens and you type 
    devmgmt.msc
    OK.... you expand the "Imaging devices" line by clicking on the little cross, you should see devices there... or nothing..??
    In this case, take a screenshot of the entire rectangle and place it on the site https://cjoint.com/ scroll down the page and copy the link to this image and paste it here.
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    1. lanouxcerdan
       
      Hello
      For the moment, we aren't getting much done. This morning, I'm looking into your questions: maybe that's where we'll find a solution.
      The printer is connected to the PC via USB cable.
      Normally, I would open a blank text document (openwriter) then go to insert image / scanner ... and finally convert it to PDF.
      When I run devmgmt.msc in the Windows + R box, I don't see "imaging devices." That must be the problem... I only have:
      security devices
      user interface devices
      software devices
      system devices

      What do you think?
      Thank you in advance.
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    2. jeannets Posted messages 28430 Registration date   Status Contributor Last intervention   6 608 > lanouxcerdan
       
      OK, yes, but you don't get directly "Image Acquisition Device" ... it is explained here how to access the device manager https://assistance.orange.fr/ordinateurs-peripheriques/installer-et-utiliser/la-prise-en-main-d-un-systeme-d-exploitation/windows-10/windows-10-acceder-au-gestionnaire-de-peripheriques_159312-355855

      and when you are on the screen in 2°.... you click on the little cross to the left of "Image Acquisition Device"

      and you capture this image (the whole manager) to upload it on the site cjoint.com and paste the link here.
      The difference is due to the fact that I do not use Windows 10...
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    3. lanouxcerdan > jeannets Posted messages 28430 Registration date   Status Contributor Last intervention  
       
      Whatever method you use to access the device manager, in the end, there are no image acquisition devices. My son followed your tutorial and reached the same result. This is a refurbished PC: could it be possible that, for some unknown reason, these devices are not there or have been removed?
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    4. jeannets Posted messages 28430 Registration date   Status Contributor Last intervention   6 608 > lanouxcerdan
       
      OK, in my opinion, it's not normal, I did the process on a computer with Win 10 and the manager appears just fine.

      In image acquisition devices, I simply have the PC's webcam. So, you should have something..
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    5. lanouxcerdan > jeannets Posted messages 28430 Registration date   Status Contributor Last intervention  
       
      Good evening
      Thank you for your response. I am trying to find someone who has the image capture devices properly installed on their PC (because strangely, neither of our two PCs has them) in order to test my printer connected to that PC and see if it works.
      In the meantime, could you tell me if it is possible to reinstall the devices and how to do it?
      The two PCs we currently have are refurbished PCs and neither of them has them: is this something I can claim from the seller?
      Thank you in advance.
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  10. cristali Posted messages 8617 Registration date   Status Member Last intervention   1 578
     
    there is also another way to see and use the scan

    this pc
    disk C
    program files x86
    hp
    digital imaging
    bin
    there, you should see the scan icon and by clicking on it, it scans
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  11. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 584
     
    Good evening,
    Another possibility is to go to the Microsoft Store, download the proposed Windows Scanner, install it and it works as well. (Make sure to type Scanner in the search)
    Personally, I removed the Epson scanner to only use this one, no problem.

    Best regards.
    --
    The one who does not bring joy upon arriving always does so upon leaving.
    O Breizh ma bro, me 'gar ma bro !
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  12. yclik Posted messages 3876 Registration date   Status Member Last intervention   1 611
     
    Hello
    Test with the scan app integrated into W10

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