Request for Instagram video selfie
Solved
Hello,
For the past 5 days, I haven't been able to do anything on my Instagram app.
When I start the app, I'm asked to take a video selfie to prove that I'm a real person. No suspicious activity has been carried out with this account; it's used normally. I've taken this video selfie about twenty times, and each time I get the same response: video submission failed, please try again later.
Has anyone encountered this problem because I haven't received any response from Instagram support and I can't find anything about it online...
Hoping to find someone who can help me.
For the past 5 days, I haven't been able to do anything on my Instagram app.
When I start the app, I'm asked to take a video selfie to prove that I'm a real person. No suspicious activity has been carried out with this account; it's used normally. I've taken this video selfie about twenty times, and each time I get the same response: video submission failed, please try again later.
Has anyone encountered this problem because I haven't received any response from Instagram support and I can't find anything about it online...
Hoping to find someone who can help me.
22 answers
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LSGNTo my great surprise, the issue resolved itself. Overnight, this request for a selfie video disappeared and everything was unlocked..
I just no longer receive notifications even though they are indeed enabled in all the settings (iPhone and Instagram).-
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B1KAME@FANFHKFANFHK do you have the same problem, and if so have you managed to resolve it?
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LSGNHello everyone, it seems that this problem appears when we've downloaded an app like report+ or another that allows us to view the viewing statistics of our profile. Once the app is uninstalled, the account is reactivated a few days later...
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Cloclo14Hello, I had issues last weekend; reports + needs to be deleted, this app has only caused bugs, at one point my account was even deactivated because I was using the app too much, I struggled for a week to recover it, it should take 24-48 hours, you need to try again.
Good luck.-
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Eks@LucieGood evening
I don't have Report+ and I'm being asked for a video selfie to access my account. -
karlene@EksI haven’t reported anything either and I still can’t access my account; as soon as I go to my account, the facial recognition selfie is required. This account is crucial for me. I am being followed by a man I met recently and whom I’m in love with, and my quotes — I don’t want to create another account. This situation is a nightmare; it’s horrible.
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karlene@EksHello Lucie, same here, I don’t have report+ and they’re still asking me for the selfie for facial recognition. I can't take it anymore, this account is essential for me.
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Arlena_8460have you had the report + app??
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Arlena_8460@ManuHere it is !! It’s this app that makes us all freeze.
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Arlena_8460@ManuI don't know how to do it, I need my Instagram account back, apparently I have to wait 3 to 4 days, but I’m going to a technician, I hope he will help me.
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Cloclo14@Arlena_8460Me too... I need it for work...
I don't think the IT technician will be able to do anything; it's directly with Instagram, but aside from waiting, there's nothing we can do since we have no way to contact them and apparently it's a general bug.
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CloeHello everyone
I have the same problem. It happened to me two weeks ago every time I went on the app I had to make and send the video, then nothing, and now I'm struggling since this afternoon, the video isn't even sending!!! -
YussI have the same problem, could you please find a solution!! ????
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Edith@DancereamerHello, I have the same problem and my phone is a HUAWEI. Do you think that trying on an iPhone will get the video validated?
Thank you for your reply -
Dancereamer@EdithThat's what I did.
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B1KAME@EdithHas it worked since?
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NickyI feel less alone :-/
I initially tried, in vain, to create a second account (therefore to switch to multi-account). The process did not succeed... but the name I had chosen is now unavailable; in short, the account I created exists (the name is taken) but does not exist (I do not have access to it).
I’m now trying to create a new account and am stuck, like you, with this error message for the selfie video. -
Elo89Hello,
I’ve had the same problem as you since yesterday. You say it got resolved overnight, so how many days did you wait exactly? I don’t understand why, I’m quite troubled...????-
AliceHello,
Idem for me, the account became accessible without having done anything.
I saw it 2 months later but I didn't try for a long time so I can't say exactly how many days it took ... -
Elo89@AliceOk. I think that's it: I was logging in, then logging out and logging back in 15 minutes later, for example, etc., so Instagram must have thought I wasn't a real person haha. Well, I'll just wait and wait... thanks for your reply.
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Nenesssssss
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LSGNHello,
About 5 days for everything to be sorted out... The only problem is, I no longer have any notifications even though they're enabled in all the settings...-
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B1KAME@ikramDid it work after all?
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Arlena_8460how did you do it? it happened to me today and I can't manage it.
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simbaame since yesterday 8 PM, I can't log in, there's nothing I can do, I've really tried everything... does anyone know how long it takes for the account to come back?
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Ac29I managed to make the selfie video. I installed Instagram, then reinstalled the app from the Play Store. I updated my phone's system. This afternoon I made two selfie videos to authenticate myself. By the end of the second one, it was good. You will succeed. I hope my experience will help you.
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PierredeToursAccording to this, thank you, I will try uninstalling and reinstalling the app again to see.
Have a good evening. -
Ac29@PierredeToursI also advise you to update your phone's system to install the new version of the Instagram app. Feel free to write to Instagram; the address can be found on the Play Store page. (Android) Good night.
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DancereamerI just tried it on my boyfriend's iPhone and it worked! Yet I have a Huawei P30 Pro, but when I connected on an iPhone it worked right away! And I recovered my account, so the problem seems to come from the phone...
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SofiaI have the same problem. I installed reports+ a few months ago thinking it was a good app, but since yesterday morning, when I go on Instagram, it does exactly the same thing as you. I don't know what to do.
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elisaI have exactly the same thing and I still don't know how to proceed. I think some Instagram actions are on hold because Facebook has changed.
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SofiaI found the problem!! Reports+ goes against Instagram's terms and by entering my Instagram credentials into this application, the two are connected. Instagram has detected something that didn't sit right with them; my account is a bot because of this application, so they banned my account. The only thing I find bizarre is that my account still exists, I still have access to it, but I can't do anything on it. Blank page.
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Sofia@elisaNo, it's fine, I managed to recover it by asking someone with an iPhone to connect to it.
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elisaPlease let me know if your issue is resolved because my account has also been blocked for a few days, and I really care about this account.
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Lucir@karleneHave you resolved the issue? It's been the same for over a week for a professional account.
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L2Did you find the solution? I can't make the video.
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Sofia
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Nenesssssss@elisa
Hey, were you able to recover your account?
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MedmedI solved the problem in an hour, just try sending the video through another phone, it worked for me.
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