Error verifying Instagram video selfie

Question

Hello,

For the past two days, my Instagram account has been blocked with "video verification error" "import failure error"

So users can see me but I can't log in

Does anyone know how to solve this problem? Has anyone else experienced the same thing?

Configuration: iPhone / Safari 14.1.1

turner6 · Accepted Answer

How long have you been stuck?

Betty · Answer

Hello, have you solved this problem, and if so, how?

Daniel · Answer

Normally, the Instagram account is available again after a wait of at least 72 hours...

turner6 · Answer

There is no solution to this problem other than having the correct phone that will send the selfie in question. So I patiently waited for the issue to be resolved by completely leaving the app (logging out) and reconnecting every morning...

frnclz · Answer

Hello,
I’ve been having this issue for a few days now and nothing is working… I’m searching everywhere on the internet but I can’t recover my account because the app crashes/closes immediately when I try to center my face for the verification…
Do you have a solution? I don’t know what to do anymore :(

turner6 · Answer

I don't know how many times I have to say it. There are no "miracle" solutions to recover the account unless you have a phone that can take your photo AND process it with Instagram. Only a few Apple phones are compatible. The only solution, THE ONLY SOLUTION, is to wait patiently for Instagram to restore your account. The waiting period is about 72 hours but can unfortunately take longer.

Leo · Answer

How to proceed if the verification does not work, please?

Leo · Answer

It's been a week today.

Error verifying Instagram video selfie

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