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RGB RAM Synchronization Issue

aligatoror -  
 Aligatoror -
Hello, I bought several Ballistix RGB RAM kits a few months ago,
My setup is as follows:
- Ryzen 7 3800x
- B550 ROG Strix Gaming WiFi
- 2x 8GB 3200 RGB Ballistix
- 2x 8GB 3000 RGB Ballistix
- etc...

My problem:
- All the RAMs work in terms of efficiency, but I find it a shame to have paid for RGB if only one of them does not synchronize.
- I tried changing the RAMs around in the slots, but Slot A1 does not want to synchronize, while all the other slots work.
- I tested with HyperX RGB, same problem in Slot A1.
- I contacted Asus about the motherboard and they had me replace it, but the same problem persists in the same slot.
Asus told me that it might be a known issue with Ballistix and that I would need to update the firmware.

The real problem is that Ballistix support is more than incompetent, and I don't know how to update this firmware.

Does anyone have an idea?

Moreover, the Ballistix MOD software indicates that the firmware of slot A1 is 00 00 00 00 while all the others have their codes.

5 answers

Answer 1 / 5
flo88 Posted messages 28478 Registration date   Status Contributor Last intervention   Ambassadeur 5 166
 
Hello

I think Asus told you nonsense; it is impossible to update the firmware of a RAM stick. It is built into the SPD chip that is soldered onto the stick.

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1
Aligatoror
 
Thank you for your response. I thought the official website didn't provide false information. Do you have any ideas on how to solve my problem?

Attached is the Asus page saying to update the firmware; maybe I misunderstood.

https://www.asus.com/us/support/FAQ/1040504/
https://www.asus.com/fr/support/FAQ/1040504/
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Answer 2 / 5
epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
 
What is the frequency of your bars?

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Misnaming things adds to the world's misery (Albert Camus)
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Aligatoror
 
DOCP 3000 to avoid going above 3000 over their maximum frequency.
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epango Posted messages 37195 Registration date   Status Member Last intervention   4 270 > Aligatoror
 
My doubts are confirmed. This confirms the fact that when mixing memory sticks with different frequencies, the slower ones impose their frequency.

Do your memory sticks work in dual or single channel?
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Aligatoror
 
Yes, dual channel each at double but we can set them to 3200, that's DOCP number 2, and then like all OC we can put them all together at 3600 or higher...
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Answer 3 / 5
flo88 Posted messages 28478 Registration date   Status Contributor Last intervention   Ambassadeur 5 166
 
I think that the translation on the Asus website is wrong and that the firmware in question is actually the motherboard BIOS.
On the Crucial website, when searching for firmware, you find everything you want for SSDs, which is normal, and nothing for RAM, which I believe is normal as well..
However:
https://www.crucial.fr/support/articles-faq-memory/problems-with-new-memory
There, they mention the motherboard BIOS.

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0
Aligatoror
 
I understand well and have already tested most of their solutions. I updated the BIOS, etc., but there's no way to resolve this issue...

Here is what the French Asus support replied to me: "We are getting back to you to inform you that this is a known issue from the RAM manufacturer and that you need to contact them to update the RAM firmware."
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flo88 Posted messages 28478 Registration date   Status Contributor Last intervention   5 166 > Aligatoror
 
Have you tried using just 2 memory sticks, one kit at a time?
In my opinion, and based on what I've read online, it seems to be more of a desynchronization caused by the processor because the memory controller is integrated into the CPU. There are also many similar topics on the Corsair forum.
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Aligatoror > flo88 Posted messages 28478 Registration date   Status Contributor Last intervention  
 
Yes, I tested each RAM individually and as soon as I put one in slot A1, there is no synchronization.
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flo88 Posted messages 28478 Registration date   Status Contributor Last intervention   5 166 > Aligatoror
 
So I don't see the connection with a specific memory stick, which suggests that it is the motherboard or more likely the memory controller located in the CPU.
I don't think there's much to do......
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Aligatoror > flo88 Posted messages 28478 Registration date   Status Contributor Last intervention  
 
Even when changing the CPU?
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Answer 4 / 5
Aligatoror
 
The CPU is new; I estimate that if it is not able to perform its functions, it is indeed €350 wasted, especially since it is not even 3 months old. ????
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flo88 Posted messages 28478 Registration date   Status Contributor Last intervention   5 166
 
What I'm trying to make you understand is that a CPU is not designed to make lights flash... The RGB trend has limits that reason cannot comprehend...
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Answer 5 / 5
Aligatoror
 
I completely understand what you mean, and I think that if you had spent for the same purpose as I did, you would also find it a shame that all your setup is perfect and that only one RAM stick slips...

And the more I think about it, the more everything seems to stem from the processor since with HyperX on this slot, it didn’t sync either.
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