The SSID of my Wifi network has changed / connection impossible
Solved
CamG
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brupala Posted messages 111945 Registration date Status Membre Last intervention -
brupala Posted messages 111945 Registration date Status Membre Last intervention -
Hello,
I have had a fiber connection via a very high-speed modem with SFR for a month.
I noticed one day that the Wi-Fi network name (SSID) changed: it was originally XXX-f71e and one day I noticed it became XXX-ad01.
Since then, my network key is no longer recognized (incorrect password) and I can no longer connect to my Wi-Fi.
Do you have any idea what happened? And how can I restore my connection?
Thank you all!
Camille
Configuration: Windows / Chrome 85.0.4183.83
I have had a fiber connection via a very high-speed modem with SFR for a month.
I noticed one day that the Wi-Fi network name (SSID) changed: it was originally XXX-f71e and one day I noticed it became XXX-ad01.
Since then, my network key is no longer recognized (incorrect password) and I can no longer connect to my Wi-Fi.
Do you have any idea what happened? And how can I restore my connection?
Thank you all!
Camille
Configuration: Windows / Chrome 85.0.4183.83
7 réponses
Hello,
It doesn't change by itself.
You need to go to your client account and modify the SSID and key again.
https://assistance.sfr.fr/internet-tel-fixe/wifi-debit/personnaliser-nom-reseau-wifi-ssid-box-thd.html
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Without regular feedback from you... you can always refer to article 22 ;-)
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It doesn't change by itself.
You need to go to your client account and modify the SSID and key again.
https://assistance.sfr.fr/internet-tel-fixe/wifi-debit/personnaliser-nom-reseau-wifi-ssid-box-thd.html
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Without regular feedback from you... you can always refer to article 22 ;-)
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Hi
Is this the only SSID you see?
Is it indeed yours? (What model)
If so, is there a WPS button on your box to connect without having to enter the security key?
Is this the only SSID you see?
Is it indeed yours? (What model)
If so, is there a WPS button on your box to connect without having to enter the security key?
And what does it say?
(Is it on Windows 10?)
Perform a factory reset of the box (you should have a button and/or a procedure to do this on the box)
I'm not talking about a simple restart
Example:
https://assistance.sfr.fr/internet-tel-fixe/box-nb6/restaurer-parametre-usine-box-nb6.html
(Is it on Windows 10?)
Perform a factory reset of the box (you should have a button and/or a procedure to do this on the box)
I'm not talking about a simple restart
Example:
https://assistance.sfr.fr/internet-tel-fixe/box-nb6/restaurer-parametre-usine-box-nb6.html
As soon as possible (without delay) a USB Ethernet adapter can be found in stores, info electro.
A Gigabit Ethernet (GbE) for maximum speed, and USB that you have on your PC (3 or C).
(and it's not wasted, it's still useful sometimes to get maximum speed, for downloading or other purposes, and in case of a hiccup like here)
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Without regular feedback from you... you can always refer to article 22 ;-)
Mini Concerning the volunteers who help you: Respond, Respect, Politeness,...
A Gigabit Ethernet (GbE) for maximum speed, and USB that you have on your PC (3 or C).
(and it's not wasted, it's still useful sometimes to get maximum speed, for downloading or other purposes, and in case of a hiccup like here)
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Without regular feedback from you... you can always refer to article 22 ;-)
Mini Concerning the volunteers who help you: Respond, Respect, Politeness,...
Since it's been a month…
Aren't you simply looking for the old name and trying the old key that no longer exists?
A mix-up with paperwork and memories.
Or
Does your wife think you're chatting with a mistress and has cut off your internet access until you come back? :-)
Call your wife to confirm the new name (and the old one that no longer exists) so you can enter the correct new key.
Aren't you simply looking for the old name and trying the old key that no longer exists?
A mix-up with paperwork and memories.
Or
Does your wife think you're chatting with a mistress and has cut off your internet access until you come back? :-)
Call your wife to confirm the new name (and the old one that no longer exists) so you can enter the correct new key.
Good evening everyone,
I was finally able to access my modem management space thanks to WPS (the secret code had also changed... inexplicably for me).
Indeed, in the WiFi configuration menu, I noticed that the SSID and the password were not the original ones (I don't know why they changed...).
I was able to modify the SSID and the password, and now it's working.
Thank you very much for your listening, your time, and your valuable advice.
See you!
I was finally able to access my modem management space thanks to WPS (the secret code had also changed... inexplicably for me).
Indeed, in the WiFi configuration menu, I noticed that the SSID and the password were not the original ones (I don't know why they changed...).
I was able to modify the SSID and the password, and now it's working.
Thank you very much for your listening, your time, and your valuable advice.
See you!
Hello,
I'm having exactly the same issue with an SFR box as well, my SSID has become xxxx-ad01 (it's thanks to this name that I ended up here) and all my passwords have mysteriously changed at the same time...
Unfortunately, the WPS button neither allows me to connect to the Wi-Fi nor to access my modem options, the login takes me back to the first page.
The factory reset still creates the Wi-Fi with the name xxxx-ad01 which is not what is written on the box...
If someone has another idea...
I'm having exactly the same issue with an SFR box as well, my SSID has become xxxx-ad01 (it's thanks to this name that I ended up here) and all my passwords have mysteriously changed at the same time...
Unfortunately, the WPS button neither allows me to connect to the Wi-Fi nor to access my modem options, the login takes me back to the first page.
The factory reset still creates the Wi-Fi with the name xxxx-ad01 which is not what is written on the box...
If someone has another idea...
What is surprising is that I haven’t made any changes to the SSID; is it possible that I’ve been hacked?
I need to find an adapter to connect via Ethernet and access my client account... to try to change the SSID and password.
You can detect your box and not the neighbor's, right?
(It’s possible that yours no longer has WiFi and you see another one)
But look into changing it and you’ll see if that holds.
"find an adapter to connect to ethernet"
A cable or you don’t have a PC with an ethernet port?
My PC doesn't have an Ethernet port :)