External DVD CD writer not recognized Windows 10

Chucky -  
 Chucky -
Hello everyone,

Yesterday, I received an external DVD CD burner from the brand Cocopa. It works with plug and play. I plugged it into my USB port, and nothing happened. However, the orange light on the drive blinks at first.

I put a CD in it and unplugged/replugged the drive. For a very brief moment, it appears in the devices (under the name: USB Drive (E:)) and drives of the computer. Then, it becomes transparent and disappears. When I click on it, it says: The request could not be performed because of an I/O device error. I don’t understand what that is.

I tried to check in the Device Manager, but the DVD/CD drive tab doesn't appear.

Can you help me?

Thank you :-)

6 réponses

Chucky
 
I just updated all my drivers (even those that have nothing to do with it), and still the same problem...
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