View original (French)

Hello, I have a Gemalto USB Token key and my PC doesn’t recognize it.

Ad -  
softmicro Posted messages 129 Status Member -
Hello,
I have a Gemalto USB key smart token and my PC does not recognize it.
What should I do?
thank you

Configuration: Windows / Chrome 83.0.4103.61

2 answers

  1.
    Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   120
     
    Hello.

    If it is in UEFI format, it will not be recognized on a PC with MBR format, but on the other hand a key in MBR format will be recognized on a PC with UEFI

    I have experience of that.
    0
    1. Ad
       
      Hello
      I believe some clarifications are needed to say that this is a key required for electronic signing and that the said Gemalto key worked on my PC and that I have never changed computers. Now, doing the same steps, this key is no longer detected.
      0
      1. Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   120 > Ad
         
        Disconnect all USB peripherals except the USB key, keyboard, and mouse, then restart. If that doesn’t work, go update the drivers on the DriversCloud site: https://www.commentcamarche.net/faq/48455-mettre-a-jour-ses-pilotes-gratuitement-avec-driverscloud
        0
  2. softmicro Posted messages 129 Status Member 19
     
    This key was indeed issued by a vendor.
    Most of the time, they send a link that allows installing the corresponding driver.
    But personally, I wouldn’t go to Driverscloud, the drivers are repackaged and no longer have a valid signature. They may claim to be well-intentioned, but I’d need more to be convinced :-)

    But if your key worked before and suddenly stopped, that’s not a good sign regarding its integrity.
    First, check if anything is happening in the Device Manager.
    If it appears, reinstall the official driver sent by the publisher.

    If still nothing, open a case with the key provider who will probably send you a new one.
    0