My computer no longer recognizes my USB mouse.

donilafoudre Posted messages 21 Registration date Status Member Last intervention -
Abder - 7 Mar 2018 at 17:44

Hello,

My Logitech M90 laser USB mouse is no longer recognized by my HP OMEN by HP Laptop
running Windows 10, Intel Core i5 6300 HQ, 6GB RAM, 64-bit system.

I have tried other wired USB mice that also do not work, as well as a USB keyboard that is not recognized either.
Note that my Logitech mouse works perfectly on another computer.

The problem occurred overnight after a WINDOWS update; I only realized when I got to the office that my mouse was no longer recognized, while the touchpad on my computer is working perfectly.

I tried updating the drivers, rebooting, turning off the laptop and holding the power button for ' seconds before turning it back on, I also tried Fn F7; F9; F8; Ftot.
I uninstalled the driver and then manually reinstalled it.

I completed all my updates in the HP support assistant as well as troubleshooting and fixes.

... In the device manager, I used to have a line under SMS/MMS in other devices, with a yellow triangle, which I believe concerned my mouse, but now I no longer have that line.

My USB keys work perfectly, and my graphics tablet does too.

I cannot afford to lose my Adobe software suite, nor SolidWorks, nor Rhinoceros, so I do not want to reset my PC to factory settings...
What can I do to regain the use of a mouse? It is impossible for me to work.

I need your help,
thank you.

12 answers

Answer 1 / 12

Best answer
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billmaxime Posted messages 50523 Registration date Status Contributor Last intervention 6 149

Hello

unplug your mouse dongle and restart your PC

once that's done, plug your mouse dongle back in

see you

--
the radiation level is higher at the job center than in Chernobyl
3
1. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Thank you for your response, but there is no significant change after the operation.
  
  0
Answer 2 / 12
billmaxime Posted messages 50523 Registration date Status Contributor Last intervention 6 149

re

ok, tell me if you have any ? or /!\ yellow in the device manager

if so, give the identifier of the device(s), and post a screenshot

https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique

to post the screenshot >> https://www.commentcamarche.net/infos/25913-forum-ccm-mode-d-emploi-inserer-une-image-dans-un-message/

@+

--
the radiation level is higher at the employment center than at Chernobyl
2
1. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  I have a /!\ yellow warning on my USB Optical Mouse line in the User Interface Devices tab.
  
  Identification number: USB\VID_046D&PID_C05A&REV_5400
  USB\VID_046D&PID_C05A
  
  0
Answer 3 / 12
billmaxime Posted messages 50523 Registration date Status Contributor Last intervention 6 149

re

right-click on the device in question, and choose "update driver"

let me know what happens

@+

--
the radiation level is higher at the unemployment office than in Chernobyl
0
Answer 4 / 12
donilafoudre Posted messages 21 Registration date Status Member Last intervention

src='https://img-19.ccm2.net/dv8ZIlDJLKuPSHPZf06RbRfTwms=/440x/d8cd72c11d5c42779d824b058acdafd8/tmp/imprecran-_1.jpg' alt='' width='440' border='0' />
0
1. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Unknown peripheral
  Windows encountered a problem while installing these drivers on your device
  
  0
2. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Windows found drivers for your device, but encountered an error while trying to install them.
  
  0
3. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  USB OPTICAL MOUSE
  
  an error occurred during the installation of the device:
  
  A required entry is missing in the installation file of the driver for this device.
  
  0
4. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Device status:
  
  The drivers for this device are not installed. (Code 28)
  
  The installation failed because a function driver was not specified for this device instance.
  
  To find a driver for this device, click on Update Driver.
  
  0
Answer 5 / 12
billmaxime Posted messages 50523 Registration date Status Contributor Last intervention 6 149

re

ok, do this:

close all your running programs

unplug your mouse

start the command prompt as an administrator (right click)

in the CMD prompt, copy/paste this CMD and hit ENTER

DISM /Online /Cleanup-image /Restorehealth

let the PC work (it takes a good while)

at the end of the scan, you will get a message saying the operation was successful

when it's done, restart the PC and plug in your mouse

let me know how it goes

@+
0
1. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  I'll do that, I'll keep you updated in the evening,
  thank you.
  
  0
Answer 6 / 12
billmaxime Posted messages 50523 Registration date Status Contributor Last intervention 6 149

You're welcome :)

See you later

--
The radiation level is higher at the employment office than in Chernobyl.
0
1. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  ... Unfortunately, it didn't work.
  
  0
Answer 7 / 12
billmaxime Posted messages 50523 Registration date Status Contributor Last intervention 6 149

re

go to the device manager

right-click on your mouse device

choose "uninstall" and "including drivers"

unplug your mouse (the dongle)

restart the pc and plug your mouse back in (the dongle)

let me know how it goes

@+

--
the radiation level is higher at the employment office than at Chernobyl
0
1. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  I right-clicked "uninstall device," got a warning message, then it uninstalled but didn't offer "including the drivers"...
  status before uninstallation: Windows cannot start this device because its configuration information (in the Registry) is incomplete or corrupted. (Code 19)
  
  I am now going to restart.
  
  0
2. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Still nothing. The mouse, once plugged back in, lights up (laser) for 5 seconds and doesn't work, then the laser turns off, just like before.
  
  0
Answer 8 / 12
Pierr10 Posted messages 13824 Registration date Status Moderator Last intervention 5 840

Hello,

Look in the Device Manager, under USB bus controllers; expand it to see them all. If there’s one with a yellow triangle, right-click on it and uninstall it. Close the manager and restart Windows. During the startup phase, Windows will reinstall it.
0
1. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Hello,
  
  I don't have a yellow triangle in the USB bus controllers, however I do have the triangle in user interface devices. ( /!\ USB Optical Mouse)
  
  0
  1. Pierr10 Posted messages 13824 Registration date Status Moderator Last intervention 5 840 > donilafoudre Posted messages 21 Registration date Status Member Last intervention
    
    After seeing the messages from other contributors, it seems that the repair via Device Manager is not yielding any results. We should likely consider repairing Windows or restoring it to an earlier date if possible.
    
    0
2. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Alright, how to do it?
  Will this affect my software? (Adobe suite, SolidWorks, Rhino)?
  
  0
3. Pierr10 Posted messages 13824 Registration date Status Moderator Last intervention 5 840
  
  To restore the system from a restore point: https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e3b5a3024da5
  All programs that were installed after the restore date will certainly be affected.
  
  To repair Windows: https://support.microsoft.com/en-us/windows/start-your-computer-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
  I don't know how the programs will be affected.
  
  Normally, for restoration or repair, the data is retained.
  
  If the touchpad is working, you should be able to do it.
  
  0
4. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Nothing works better after these two operations.
  
  0
Answer 9 / 12
billmaxime Posted messages 50523 Registration date Status Contributor Last intervention 6 149

hi

the mouse, once reconnected, lights up (laser) for 5 seconds and does not work, then the laser turns off, just like before.

change the battery/batteries in the mouse

also check in the device manager if you have the same as in the image (I have 1 Logitech M 280)

click on the image to enlarge it:

@+
0
1. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  It's a wired mouse, I don't have any batteries to change.
  In user interface devices, I only have "HP Wireless button driver"
  and in pointing devices, I only have the "touch pad".
  My mouse is listed under the "other devices" tab
  (/!\ USB Optical Mouse)
  
  0
Answer 10 / 12
billmaxime Posted messages 50523 Registration date Status Contributor Last intervention 6 149

Hello

Do a driver search with Drivers Cloud >> https://www.driverscloud.com/fr/demarrer

PS: choose the one for your PC (32 or 64 bits)

See you later

--
The radiation level is higher at the unemployment office than at Chernobyl
0
1. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  And then?
  
  0
Answer 11 / 12
donilafoudre Posted messages 21 Registration date Status Member Last intervention

Following the restoration.
0
Answer 12 / 12
donilafoudre Posted messages 21 Registration date Status Member Last intervention

Abandon?
0
1. Pierr10 Posted messages 13824 Registration date Status Moderator Last intervention 5 840
  
  Apparently the restoration is not working; that happens. I think we need to consider a Windows repair. Nevertheless, take the precaution of backing up your important documents, contacts, emails, etc. In principle, the repair should not affect them, but it's better to be cautious.
  
  0
2. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Alright, thank you, and what about my software? They won't be deleted, right?
  
  0
3. Pierr10 Posted messages 13824 Registration date Status Moderator Last intervention 5 840
  
  Hello,
  Normally you keep your data. The software will probably be deleted.
  Good advice here:
  https://www.astuces-aide-informatique.info/3155/reparer-windows-10
  
  0
4. donilafoudre Posted messages 21 Registration date Status Member Last intervention
  
  Indeed, all the software will be deleted, I can't afford that.
  The problem will persist... I'll try with a wireless mouse, maybe it will work, that's the only solution I have left.
  Thank you all for your responses.
  
  0
5. rafano91
  
  Good evening,
  
  I've had the same problem since March 1st, my wired Logitech mouse lights up for 4 seconds and then turns off. I switched to a wireless one, same issue. The laser lights up when Windows 10 starts and turns off before login. The laser also lights up when installing the driver and turns off 4 seconds later. I've followed the same procedures as donilafoudre, but the issue is not resolved.
  I suspect a Windows update messed up the drivers, but I need to find the root of the problem.
  Restoring Windows could indeed be a solution, but it’s a hassle and I have to consider reinstalling the applications.
  
  Thank you for your advice and diagnostics.
  
  0

My computer no longer recognizes my USB mouse.

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