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Incorrect side-by-side setpoint configuration

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Arkana0 Posted messages 1980 Registration date   Status Moderator Last intervention   -  
Arkana0 Posted messages 1980 Registration date   Status Moderator Last intervention   -
Hello,

Having recently been forced to restore Windows, I am in the process of reinstalling my drivers.

I am encountering a problem with Logitech Setpoint 6.69.126:
When attempting to launch the software after installation (in administrator mode, otherwise nothing happens)

I then receive the error message: 
The application failed to start because its side-by-side configuration is incorrect. For more information, please see the application event log or use the command-line tool sxstrace.exe


I'm not sure how to use the latter two tools, so I'm seeking your help... After doing some research, I believed I understood that it was necessary to recover Microsoft Visual C++ libraries, but I'm not very familiar with this area and I prefer to get advice before I proceed.

Thank you in advance for your help!

Configuration: Windows / Firefox 74.0

2 answers

  1.
    fabul Posted messages 42199 Registration date   Status Moderator Last intervention   6 071
     
    This is Visual C++ 2008

    The application is marked as Win32, so the X86 version seems to be the required one.

    https://www.microsoft.com/fr-fr/download/details.aspx?id=29

    But you can install both

    https://www.microsoft.com/fr-fr/download/details.aspx?id=15336
    1
    1. Arkana0 Posted messages 1980 Registration date   Status Moderator Last intervention   183
       
      Thank you, the issue is resolved.
      For your information, it was the Win64 version that worked (I only tested the one for Win32).
      0