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Content that disappears from Word when saving as PDF

Marie -  
yg_be Posted messages 23437 Registration date   Status Contributeur Last intervention   -
Hello everyone,
I'm reaching out to you because despite all my research, I haven't found a solution.
I created a Word document. Saved it as a template. It has a header and a footer (an embedded image in each).
When I reopen the template (in template format) or a document (in document format), I write a few lines and then save it as a PDF.
The header and footer consistently disappear in the generated PDF document.
I've made plenty of attempts, but nothing works.
So, I wanted to check something: I converted these documents (template and document) using an online document converter. And there, surprise: no issues! The header and footer are indeed present....
I've tried a lot of solutions, but I can't find my mistake...
Does anyone have any idea what the problem might be? And if so, what steps need to be taken?
Thank you very much for your help

Configuration: Windows / Chrome 80.0.3987.106

3 réponses

Réponse 1 / 3
yg_be Posted messages 23437 Registration date   Status Contributeur Last intervention   Ambassadeur 1 588
 
Hello, have you tried printing it to a PDF file instead of saving it as a PDF?
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Armaline Posted messages 3 Status Membre
 
Good evening Yg_be: Yes, I tried in two ways: saving as Acrobat format, etc... and saving as when I go to "save as" and select PDF in the lower tab (Word, etc...). Nothing works...
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yg_be Posted messages 23437 Registration date   Status Contributeur Last intervention   1 588 > Armaline Posted messages 3 Status Membre
 
My suggestion was to print (not to save as), and to choose a printer "Print to PDF file."
What version of Windows?
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armaline > yg_be Posted messages 23437 Registration date   Status Contributeur Last intervention  
 
This is the Windows 10 version.
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yg_be Posted messages 23437 Registration date   Status Contributeur Last intervention   1 588 > armaline
 
Did you try my suggestion?
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armaline > yg_be Posted messages 23437 Registration date   Status Contributeur Last intervention  
 
I just did it: same fight: failure...
Definitely...
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Réponse 2 / 3
Anonymous user
 
Good evening,
What software do you use for .pdf and for Word, please?
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Réponse 3 / 3
Armaline Posted messages 3 Status Membre
 
Good evening Papilou,
I use Word 2013 and Adobe Acrobat DC Pro 2019
Thank you
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