View original (French)

Technical issue with EBP Quotes and Invoicing 2017 software

JM -  
OmegaSoft Posted messages 367 Status Membre -
Hello,

Since last night, I can no longer print, view, and save estimates, invoices, and other documents.
A message appears on the screen: "Cannot generate the report"; "The canvas does not allow drawing".

Whereas previously, I had no such issues. I don't recall changing anything. And I haven't installed any updates, neither for my software nor for Windows.
Has anyone experienced this same problem?
What steps should I take?

Thank you for your contribution.

Configuration: Windows / Firefox 69.0

1 réponse

Réponse 1 / 1
OmegaSoft Posted messages 367 Status Membre 65
 
Hello,

When we talk about reports, it must be related to the Report Designer from EBP, that is to say the software for generating print templates. You must have a faulty print template, which might actually be the default on some documents.
3