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How to connect my phone to SFR box

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kariendu07 Posted messages 16 Status Member -  
kariendu07 Posted messages 16 Status Member -
Hello,
I installed my SFR box in my garage, but when I connect my phone in my living room, I get no dial tone. I'm on total unbundling and even with a phone that has a small plug that fits into the RJ45, it doesn't work. In the photo, I disconnected everything. What should I connect the living room socket to on the electrical box to have a working phone? I connected the yellow wire from my box to the test socket, and I have internet. Please avoid using overly technical terms.

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2 answers

  1.
    jee pee Posted messages 31961 Registration date   Status Moderator Last intervention   10 008
     
    Hello,

    You need to connect the phone output of the box to the RJ45 socket leading to the living room. With a telephone cable RJ11 (small plug).

    --
            A stranger is a friend you haven't met yet.
    2
    1. kariendu07 Posted messages 16 Status Member
       
      I will try tomorrow and will keep you updated. Today I connected my phone in the garage directly to the box outlet and I had no dial tone. I'm wondering if I have another issue.
      0
    2. jee pee Posted messages 31961 Registration date   Status Moderator Last intervention   10 008 > kariendu07 Posted messages 16 Status Member
       
      If the phone does not work connected to the box, it is pointless to try testing it remotely.

      Thus:
      • it is not connected to the right output
      • the cable is not working
      • the phone is faulty
      • the line is not working, check with the ISP
      • the box is malfunctioning, check with the ISP
      0