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How to connect my phone to SFR box

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kariendu07 Posted messages 16 Status Membre -  
kariendu07 Posted messages 16 Status Membre -
Hello,
I installed my SFR box in my garage, but when I connect my phone in my living room, I get no dial tone. I'm on total unbundling and even with a phone that has a small plug that fits into the RJ45, it doesn't work. In the photo, I disconnected everything. What should I connect the living room socket to on the electrical box to have a working phone? I connected the yellow wire from my box to the test socket, and I have internet. Please avoid using overly technical terms.

Configuration: Windows / Edge 17.17134

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Réponse 1 / 2
jee pee Posted messages 31913 Registration date   Status Modérateur Last intervention   9 947
 
Hello,

You need to connect the phone output of the box to the RJ45 socket leading to the living room. With a telephone cable RJ11 (small plug).

--
        A stranger is a friend you haven't met yet.
2
kariendu07 Posted messages 16 Status Membre
 
I will try tomorrow and will keep you updated. Today I connected my phone in the garage directly to the box outlet and I had no dial tone. I'm wondering if I have another issue.
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jee pee Posted messages 31913 Registration date   Status Modérateur Last intervention   9 947 > kariendu07 Posted messages 16 Status Membre
 
If the phone does not work connected to the box, it is pointless to try testing it remotely.

Thus:
  • it is not connected to the right output
  • the cable is not working
  • the phone is faulty
  • the line is not working, check with the ISP
  • the box is malfunctioning, check with the ISP
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