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Disconnect used Xbox 360 live account

ArmandPetit -  
 ArmandPetit -
Hello,

I bought a second-hand Xbox 360 to replay old games. However, I'm facing a problem: the previous user did not log out, and I can't disconnect without their password. I've sent them emails to try to find a solution, but they're not responding (obviously).

Is there a way to disconnect their Xbox Live account without their password? A way to completely reset the console or something like that?

Thank you in advance for your help!

Armand Petit

1 answer

  1.
    Judge_DT Posted messages 27651 Registration date   Status Moderator Last intervention   10 014
     
    Hi,

    See here: https://forums.commentcamarche.net/forum/affich-37641553-comment-reinitialiser-votre-console-xbox-360

    Otherwise, here: https://support.xbox.com/fr-BE/xbox-one/console/reset-console-to-factory-defaults

    By completely resetting the console and deleting the data, the issue should be resolved.

    --
    ~ To know how to listen is to possess, besides oneself, the minds of others... said Leonardo da Vinci.
    ~ “The art of writing is above all to make oneself understood” — Eugène Delacroix
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    1. ArmandPetit
       
      Hello,

      Thank you very much for your help! However, I had already tried that before and it doesn't disconnect his Xbox Live account.

      Do you have another idea?
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      1. Judge_DT Posted messages 27651 Registration date   Status Moderator Last intervention   10 014 > ArmandPetit
         
        Tried what?

        The first or second option?

        If in the second, you have correctly chosen the option "Reset and delete everything," there will be no account left afterwards, as all data will be completely deleted.
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    2. ArmandPetit
       
      The first one because the second is for Xbox One! On Xbox 360 it's "initial setup" and it doesn't remove the old account..
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      1. Judge_DT Posted messages 27651 Registration date   Status Moderator Last intervention   10 014 > ArmandPetit
         
        Indeed,

        That being said, the procedure on X360 that asks for the serial number also deletes user accounts and Xbox Live, as it is necessary to reconnect afterwards.
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    3. ArmandPetit
       
      I found it with the serial number! Thank you very much for your help; I was really tired of struggling with this issue.
      I wish you a great evening :)
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