Bluetooth audio issues between MacBook Pro and headphones

Hello,

Mac OS High Sierra 10.13 is not yet a very good system (could it be related to the number 13) and it is full of issues. Your problem is just one more: to be continued!
Little hope: Apple has made the sixth beta of 10.13.4 available to developers. Will it fix your issue? A mystery!

Question: is it one of these models?
https://www.apple.com/fr/search/Beats-Studio?page=1&sel=accessories&src=globalnav#!&f=headphone&fh=45f6

Ritchi

Hello

I strongly advise against installing a beta version: it's good for testers who like to tinker with their Mac.

As for the headphones: it seems to me that this headset is a good decade old or more. Knowing Apple and their method for encouraging the renewal of the hardware they sell, I was wondering if Apple had decided to make this headset unusable, thus pushing owners to buy a new model.
To find out, you would need to ask the following question to Apple support (https://getsupport.apple.com/?caller=bbd&PFC=PFC6007%29):
Is my "Beats Studio Wireless" headset properly supported by macOS High Sierra?

Ritchi

Hello Ritchi
Thank you for your reply,
My Mac is indeed running Mac OS High Sierra 10.13.3, so I will have to wait for the update of this system.
Otherwise, where can I obtain the beta version of Mac OS 10.13.4 and if so, is it secure? (I have never installed a beta version, but it could be a first!!)

My Beats headset is the previous version: when I bought it, the Beats Studio Wireless 3 version had not yet been released. But I want to clarify that all firmware updates have been made. Furthermore, it works perfectly with my Samsung phone and my iMac running Mac OS El Capitan.
https://www.lesnumeriques.com/casque-audio/beats-by-dr-dre-studio-wireless-p20130/test.html

Hub 01

Good evening,
I purchased this headset a year and a half ago. I just checked, and the release date of this headset is March 23, 2014.
I will head to Apple Support as you advised, but it seems surprising that my headset is already obsolete for macOS 10.13.3. Moreover, Beats is an Apple brand, and when I bought this headset, I thought I was buying quality and that I wouldn't have any problems (which was true until this High Sierra issue).
Does this mean that my only solution would be to use my headset wired with my jack cable (which works without issue)? But if Apple has decided to make my headset unusable via Bluetooth on my Mac, I personally find that ridiculous, especially since they constantly promote wireless technology! (The proof is in the gradual disappearance of the headphone jack on Apple devices.)
At some point, marketing has its limits, and I would be really disappointed if my headset doesn't work via Bluetooth with my new MacBook Pro.
Thank you for your help and the promptness of your responses.
Hub01

Hello,
If the headset was indeed released in 2014, I must have mistaken the reference and therefore my assumption of planned obsolescence no longer holds water.
A call to Apple to clarify this malfunction seems almost mandatory, especially if only High Sierra produces this issue.

Other suggestions:
You could create a new user account and test whether your headset is better managed or not.

You could also take your headset and go to a store that has Macs on display or at a friend's/neighbour's/colleague's place who has a Mac High Sierra and test your headset to eliminate a problem specific to your Mac.

Ritchi

Hello,

I contacted Apple Care via messages, and following their advice, I reset the Bluetooth as well as macOS. However, the headset still doesn't work properly.
So, I went to the Apple Store, where we were able to test it with some very friendly and nice advisors, and my headset works perfectly on Apple computers. (Thanks Ritchi for the idea).
They still haven't managed to solve the problem and were very surprised; four people tried, and none succeeded. The issue may be with the computer. I made an appointment at the Genius Bar where they should take apart the Mac and test the components.
I'll keep you updated and will publish the results if it can help others experiencing similar issues.
Thank you for your help, Ritchi.

Hub01

I think I have the same problem as you when I connect my headset, which is the same as yours, the sound is very low as if the headset had no bass, is that correct?