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My Bluetooth headset is not detected.

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Tarkouka62 Posted messages 2 Registration date   Status Member Last intervention   -  
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Hello,

I just bought a Philips SHB5800 Bluetooth headset that I can't pair with my Samsung S5.

I carefully followed the instructions in the quick guide but without success. When I start the search with my Samsung, the headset does not appear!!!

Thank you in advance for any help and/or advice you can offer me.

Have a nice day

Configuration: Windows 7 / Firefox 39.0

1 answer

  1.
    SupportPhilipsSound Posted messages 343 Status Member 467
     
    Hello,

    I invite you to check the Bluetooth profile of your smartphone; the profiles supported by your headphones are as follows: A2DP, AVRCP, HFP, and HSP.

    Then, during pairing, please press and hold the pairing button for at least 7 seconds to see your headphones appear on your phone.

    Best regards.

    --
    Ophélie
    Philips Sound France Advisor
    @PhilipsCare_FR
    254
    1. Tarkouka62 Posted messages 2 Registration date   Status Member Last intervention   8
       
      Hello,

      Thank you very much. The device was detected after pressing the Pairing button for 7 seconds!!

      It works perfectly now.

      Best regards,
      8
    2. Mdj
       
      Thank you very much, it works perfectly, thank you.
      5