Kaspersky installation issue
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jmarion3 Posted messages 49458 Registration date Status Contributeur Last intervention -
jmarion3 Posted messages 49458 Registration date Status Contributeur Last intervention -
Hello,
I am unable to install Kaspersky antivirus 2018. During the installation, the same error message appears:
'An error occurred during installation.
Error 27300. Error installing driver kl1.sys_X64. Error code: -2147418113.'
I have repeated the operation several times, restarted my computer multiple times, checked that there were no antivirus programs already installed, and this message always appears. The installation starts correctly up to the same point every time, when this message shows up.
My operating system is Windows 7 Home Premium.
Thank you very much.
I am unable to install Kaspersky antivirus 2018. During the installation, the same error message appears:
'An error occurred during installation.
Error 27300. Error installing driver kl1.sys_X64. Error code: -2147418113.'
I have repeated the operation several times, restarted my computer multiple times, checked that there were no antivirus programs already installed, and this message always appears. The installation starts correctly up to the same point every time, when this message shows up.
My operating system is Windows 7 Home Premium.
Thank you very much.
3 réponses
Hello;
If you are certain that no other antivirus is currently installed on your machine and that Kaspersky "was already installed in the past" on this machine, I suggest initially using the Kaspersky product cleanup tool Kavremover available >> Here or Here where you can directly run the Remover.exe executable (see screenshot image below)
>> Follow the instructions, restart the computer, and perform a new installation either with the CD in your possession or directly from the Kaspersky site, being careful to prepare the license activation number in your possession to validate it.
If the problem persists, in my opinion, the best solution is to contact Kaspersky support via email, which will very likely respond quickly; otherwise, persist and follow up... >> the Kaspersky link is below
Kaspersky Lab Support <customerservicesolution@kaspersky.com>
For your information >> See this link which may have solved the same problem but is not recommended because you have to "touch" the registry and if you are not too comfortable, it's better to avoid these manipulations in my opinion
Talk to you soon for your comments, but if none >> Resolved!
Best regards
If you are certain that no other antivirus is currently installed on your machine and that Kaspersky "was already installed in the past" on this machine, I suggest initially using the Kaspersky product cleanup tool Kavremover available >> Here or Here where you can directly run the Remover.exe executable (see screenshot image below)
>> Follow the instructions, restart the computer, and perform a new installation either with the CD in your possession or directly from the Kaspersky site, being careful to prepare the license activation number in your possession to validate it.
If the problem persists, in my opinion, the best solution is to contact Kaspersky support via email, which will very likely respond quickly; otherwise, persist and follow up... >> the Kaspersky link is below
Kaspersky Lab Support <customerservicesolution@kaspersky.com>
For your information >> See this link which may have solved the same problem but is not recommended because you have to "touch" the registry and if you are not too comfortable, it's better to avoid these manipulations in my opinion
Talk to you soon for your comments, but if none >> Resolved!
Best regards
Aging well: It's preferring the time that remains over the time that passes