Unable to uninstall Kaspersky...

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TenzoR Posted messages 137 Status Member -  
jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   -
Hello,

I just acquired a new PC, Kaspersky was pre-installed...

Having purchased a Bitdefender 2016 license, I can't install this license because I'm being asked to manually uninstall Kaspersky (which I have done...)

I tried using Kavremover.exe but it doesn't detect anything....

I’m lost because I can't install my Bitdefender license...

Can you help me?

Best regards....

Configuration: Windows / Chrome 48.0.2564.116

7 answers

  1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello ;

    I don't know which version of Kaspersky was installed, but I suggest you try the following
    1-Reinstall the same Kaspersky version from the Kaspersky website (free trial version)
    2-Restart your machine and use Kavremover to download from the Kaspersky website, following the instructions
    3-Restart your machine and try installing your new antivirus

    A-For your comments or results

    --
    Best regards
    I am only interested in people's qualities. Since I have defects myself, how can I allow myself to judge those of others? (Gandhi)
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