Unwanted ads in Google Chrome

Solved

chabinot Posted messages 391 Status Member -
kakini - 5 Aug 2019 at 11:19

Hello,
For a few days now, I've been getting popups in Chrome when I hover over things, with a mention "Ads by Advertise" at the bottom right of these windows.
I've searched for a way to get rid of this, but to no avail.
Could you help me remove this kind of thing permanently? It's very problematic.
I haven't encountered this issue on Edge. But I prefer Google Chrome.
I've installed uBlock Origin and have anti-malware tools, but nothing works.

Best regards

Configuration: Windows / Chrome 63.0.3239.108

5 answers

Answer 1 / 5

Best answer
The best answer is the one that has been validated by our teams.

approved by Jean-François Pillou
aslimo Posted messages 91 Registration date Status Member Last intervention 58

Good evening,
You got tricked, look at this page
Reset Google Chrome: https://support.google.com/chrome/answer/3296214?hl=fr
43
1. chabinot Posted messages 391 Status Member 16
  
  Hello,
  I have removed all the products that easytech had installed for me. I think I found an extension in Chrome (Stop Ads) that seems to work, because as soon as a popup tries to open, it is automatically blocked.
  Best regards
  
  0
2. kakini
  
  Very useful for beginners, thank you for your valuable help.
  
  0
Answer 2 / 5
Anonymous user

Have you tried Firefox to see if you also have the ads?

Have a nice day!
14
1. chabinot Posted messages 391 Status Member 16
  
  Yes, but I don't know him well. I don't know how to set it up. If you can help me or if you have a video link for developer setup, I would appreciate it.
  Best regards
  
  0
  1. Anonymous user > chabinot Posted messages 391 Status Member
    
    If you have version 57 that just came out, it looks a lot like Chrome.
    All the settings can be found in the icon at the top right (above the scrollbar).
    However, I don't understand what you mean when you talk about developer settings.
    But if you explain it to me, I'll try to respond!
    Best regards
    
    0
  2. chabinot Posted messages 391 Status Member 16 > chabinot Posted messages 391 Status Member
    
    For example: firebug module, enable/disable java, etc..
    
    0
  3. aslimo Posted messages 91 Registration date Status Member Last intervention 58 > chabinot Posted messages 391 Status Member
    
    Did you read my previous message?
    Let me remind you:
    You have been scammed, check this page: https://answers.microsoft.com/fr-fr/protect/forum/protect_defender-protect_scanning-protectwindows8_1/arnaque-easytech/027f5256-ea70-486e-960f-e552606aab5f?auth=1
    Reset Google Chrome : https://support.google.com/chrome/answer/3296214?hl=fr
    
    0
  4. chabinot Posted messages 391 Status Member 16 > chabinot Posted messages 391 Status Member
    
    Indeed, I got scammed (too bad for me), it's exactly the window of the page from the link I received.
    Should I delete all the products they installed for me?
    And then, if I reset Google, would the problem disappear?
    Since yesterday, I've been working in private browsing.
    Thank you for your help.
    Best regards,
    
    0
Answer 3 / 5
pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527

Hello,

What anti-malware tools have you used?

If you haven't tried AdwCleaner, give it a go: https://www.commentcamarche.net/telecharger/securite/2759-adwcleaner/

Then reset your browser. https://support.google.com/chrome/answer/3296214?hl=fr

Best regards.
11
1. chabinot Posted messages 391 Status Member 16
  
  Hello,
  I have a product C-Lab System Cleaner Pro, I was able to launch adwcleaner, then I reset Google, but nothing works.
  I'm considering completely reinstalling Windows 10.
  The problem might be resolved.
  What do you think?
  Best regards.
  
  0
2. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527 > chabinot Posted messages 391 Status Member
  
  Wait for a specialist to come by and analyze a FRST scan.
  
  0
3. chabinot Posted messages 391 Status Member 16
  
  It was done by a technician from easytech who installed a whole suite of security software that still cost me €250. He came last Friday, analyzed everything, and despite that, the problem keeps occurring.
  The version of my Windows 10 is 1709 (operating system version 16299.125), it's a Windows 10 Pro.
  Do you think I can reinstall the system?
  
  0
4. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527 > chabinot Posted messages 391 Status Member
  
  Yes, you can reinstall it if you wish.
  You can download Windows 10 from the Microsoft website and create a bootable USB drive. Restart your PC from the USB drive and follow the instructions. Be careful, all content on your hard drive will be deleted.
  
  https://www.microsoft.com/en-us/software-download/windows10
  Click on "Download tool now."
  
  0
5. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527 > chabinot Posted messages 391 Status Member
  
  to watch: https://www.youtube.com/watch?v=3Xnl62Y2jE4
  
  0
Answer 4 / 5
cjldomi1 Posted messages 163 Status Member 39

Remove Ublock and try Ghostery, validate everything. I'm very happy with it.
9
1. chabinot Posted messages 391 Status Member 16
  
  Hello,
  I removed Ublock and installed Ghostery, I will test it for a few days.
  
  0
2. chabinot Posted messages 391 Status Member 16
  
  Hello,
  I still have the same problem, despite Ghostery. I don’t understand, is there an issue with Google?
  The pop-up windows keep appearing.
  Example (screenshot:
  
  When I hover over the "Create an account" button, a window opens with an advertisement "Ad by Advertise". (I am working locally, testing with WampServer (Apache server))
  And yet, I have installed a whole range of protection like MalwareBytes, MYInternetSecurity, MYPCTuneUp.
  INCOMPREHENSIBLE!!!
  Best regards,
  
  0
Answer 5 / 5
chabinot Posted messages 391 Status Member 16

Hello everyone,
I resolved the issue by reinstalling Windows 10 and formatting the hard drive.
Thanks again for your help.
Best regards
7
1. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  Great! In my opinion, it was the best solution.
  
  0

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