PC reset and deleted applications. Solved

Question

Hello I updated to W10. The update went well and it restarted my PC, and then surprise: a file named "Deleted Applications" appeared and now there’s nothing on my computer: no videos, no photos, no Avast, no CCleaner, no Adobe, no Open Office, no Skype, no folders, no applications, in short nothing, and a PC that’s slow with a black screen on startup (about 5/7 minutes to get to the desktop and then about 10 minutes to open my files and folders, which are all empty by the way). Sometimes it freezes and I have to turn it off because I can’t access the task manager. I also can't access safe mode, it freezes and nothing happens. This PC was working perfectly under W10 before this update, I had a VHS file because I’m putting old VHS tapes onto an external hard drive and the VHS file has disappeared but I can’t see it in deleted applications; however, I still have the same free space on my external hard drive, suggesting that my files are still there but I can't see them. I didn’t touch anything during the W10 update. This update reset my PC without me asking. I also cannot perform a restore to an earlier point, I have none left! No restore date; it seems as if I’ve never done any while I regularly do it. Has anyone had this problem and can help me recover my videos? They are old VHS tapes and I'm not sure I can get them back? The rest I can reinstall by downloading, and I had backed up my documents on Open Office to a USB drive. Only my VHS were not yet backed up because I need to buy an external hard drive to store my VHS, but my VHS folder was indeed well saved. Thank you all if you can help me.

pistouri · Accepted Answer

Hello,  Open the icon CE-PC on the Desktop   Go to → Local Disk (C)  You should see a folder Windows.old - This Windows.old folder contains old files and personal folders  Open it Go to the Users folder Browse the Documents, Videos, Images folders, in short the folders in Explorer where you placed your videos Logically, it’s the Videos folder If you see them, copy and paste them to an external drive (USB stick for example)  Important The Windows.old folder will be kept for 10 days and then will be deleted, so don’t waste time  Tutorial Recover files from the Windows.old folder → here  Do you remember the proposed update? It should be the upgrade from version 1609 to version 1709 for example  In the Cortana search box (or right-click on the Start button and then Search) Type → winver Run the command and note the installed version of Windows    ++  screwdriver

pistouri · Answer

Hello,   Start by checking the installed version  Click on the notification icon next to the clock and then on All settings (or with the keyboard keys Windows+ i )  Go to → System  At the bottom of the page go to → system information  Note the version of Windows (1709 for example which is the latest)     Check and note the last update that was installed  All settings → Updates and Security  Windows Update → View update history   Take the opportunity to check for updates as you may have some or a slowdown   Then you have several issues = the PC is sick   It’s possible that uninstalled applications were not properly removed, like the Avast antivirus which uninstalls with its Utility here  You can try it to see if it still exists.   For the explorer  You can clean up the disk by checking all the boxes  In Cortana type → cleanup  Restart the PC once finished   Disable anything not from Windows using shexview  Double-click on the archive and launch → shexview.exe  Select what is highlighted then right-click → Disable selected items  Restart the PC   Run adwcleaner and Malwarebytes Anti-Malware   This could also come from software installed by the manufacturer  Provide the brand of the PC (Asus...HP..Acer...)   To recover the data as you do not see Windows old (check once again PLEASE)  With Recuva  With Disk Drill (500MB with the free version)    The hard drive  I remove my HDD and plug it into an external reader on another PC  I think you would need an external case with a power supply + USB cable to use on another PC  The case depends on the size of the HDD (2.5 or 3.5)  Then you explore your User folder   Next see if you can restore the PC  1- System restore  Type in Cortana → restore  then click on Create a restore point  then → system restore   2- All settings → Updates and security  The line → Recovery  Check if you have the line → go back to the previous version  Info  Go to the line → Recovery  you can then reset the PC to zero  Recovery → start  The library or libraries  I could offer you a tutorial to restore them later if the PC gets better   See you later for comments  --  pistouri

pistouri · Answer

After trying the HDD on another PC to see if you can recover your files, given the current state you can reinstall Windows 10 (Freezing + PC that hangs...)  Use this tutorial (From Malekal whom I salute) → here  The steps: -Download the Windows installation ISO with Media Creation Tool -Create a Windows installation USB drive with Rufus -Configure the BIOS to boot from the USB drive -Delete the main partition (usually Partition C)  Info -Ignore the license key during installation, it is already on Microsoft's servers thanks to your Microsoft account (Hotmail, Gmail... or others) -If you can manage to save the license key (you never know) with ShowKeyPlus for example  Before you get started with a reinstallation, try a complete reset All settings → Updates and security Go to the line → Recovery Recovery → get started → nothing to keep  If the procedure gets stuck, give up and reinstall Windows 10  Once installed, use the Windows Defender antivirus that is already installed by default (by Microsoft) Avast is known to cause problems with Windows 10 and is heavier than Windows Defender especially if you have a limited memory (RAM) configuration   -- scalpel

pistouri · Answer

Hello,  If this is a "big" update, I invite you to read a centralized topic on the forum here You will have an idea, as in March/April it will be the same Because with two major updates per year, all Insiders will soon be testing Redstone 4, the code name for its successor, which is scheduled for release in March-April 2018. Fall Creators brings fluent design, the new graphic charter of Windows, to all levels. There are also, for example, the ability to adjust the volume of each application, security improvements, the new intelligent storage service OneDrive Storage Sense, among other new features. It should be noted that the publisher has decided to release 2 important updates per year, so one should not fall asleep between each version.  List of Windows 10 new features 2018 → here or there    -- pistouri

pistouri · Answer

It's good news Take the opportunity to create a restore point  I didn't quite understand  on the other hand, I had nothing left, I tried to restore the libraries and there I saw that almost all my personal files were in there! having not saved anything in the libraries  Did you see your VHS files?  Try a reboot (not a shutdown → a reboot) Then try a shutdown followed by a normal startup  Does the PC keep its configuration? Check the explorer if you have all the libraries  Test the health status of your hard drive with CrystalDiskInfo Report the result  Also provide the version of Windows 10 that is installed It's to check regarding updates Thanks.  pistouri

pistouri · Answer

Since you have Ccleaner, you can look at the Context Menu option We could disable some of them Tutorial here Please provide a screenshot if possible Do not keep Malwarebytes constantly running on the PC (background processes running)  INFO Instead of going through Control Panel → Programs → Uninstall a program, use Revo Uninstaller here The principle is to uninstall and then scan (advanced or standard mode) to properly remove the remaining registry keys   -- scalpel

pistouri · Answer

Do you have the explorer icon in the taskbar? (yellow icon) If you don't have it, we'll go find it     Libraries in Windows Explorer Look at the image if you have the same thing (I deliberately removed 2 folders that were added)    scalpel

pistouri · Answer

If needed to post an image on the Forum -Click on → Reply to the topic (in blue) -Write at least 1 word -Go to the last square in the shape of a mountain or camera and then look for your image or screenshot  or check out this link  https://www.commentcamarche.net/infos/25913-ccm-inserer-une-image-dans-une-discussion/  A+  -- pistouri

pistouri · Answer

Did you delete the quarantine from Malwarebytes?  You can also run AdwCleaner Get it directly here Scan + delete the found files Upon reboot, a report will be displayed in a Notepad file You will also find it in THIS-PC → Local Disk (C) → AdwCleaner If you want, you can post the report for example using cjoint Drop the file or browse then at the bottom of the page click on → Create Cjoint link Right-click on the link afterwards → Copy link address Return to the Forum and then → Paste the link in your next message.  scalpel

PC reset and deleted applications.

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