(tv orange) connexion mais pas d'image

Question

I just got home, I turn on my decoder but no image appears. The decoder works correctly, but no image is displayed. I tried unplugging it... no effect.

littleboy · Accepted Answer

I have exactly the same issue as "Cynthia911"

When I turn on my TV and the decoder, the screen stays black, and only the time is displayed on the decoder..

Is this a problem on Orange's side? Or a technical issue?

jeje · Answer

I have the same problem too.   I only receive one channel, channel 50...   Who has the solution please?

atice · Answer

Yes, I have the same problem. I don't have any image... help us.

Marchand Denise · Answer

Hello, still the same problem and no help. '-_-'

Bibistars8 · Answer

Same, same problem for 2 weeks now, it would be nice if someone could come by ^^

Bibistars8 · Answer

I found it guys, you just need to unplug your livebox and plug it back in, I’m talking about the power outlet of course ^^ anyway, it worked for me!

maoud · Answer

me too, except I unplugged everything to check and nothing happens help big problem

beuz · Answer

I just set up, but the Orange TV decoder turns on; I have the mosaic, but no picture.

kitts · Answer

Hello,  Same problem with the ihd91 decoder, no picture... Tried resetting the decoder, no effect... unplugged the decoder, no effect... unplugged the livebox, no effect... Please help :(

piedro · Answer

same for me ....the channel banner is visible then after no image black screen ;;; and this with all the HD channels Strange !!!

plume · Answer

me too ... but the problem only concerns France 2! all the other channels are working normally.
The banner appears, but I only have a black screen.
And the TNT tuner, instead of displaying "tv", it shows "--:--"
The time it displays is completely ridiculous (it tells me it's 10:47 PM while it's the middle of the afternoon)
I keep resetting, unplugging, and replugging the Livebox and the decoder, but nothing works ...
Of course, the 3900 is always busy, the support on orange.fr has no answer for me, and at the France Telecom store, they send me away saying that they are sellers, not technicians ...
help me!!! I'm sooooooooooo tired ...

désespéeeeee · Answer

Well, a few months later, the problems with Orange are still the same! Perfect connection between the Livebox and the PC, but nothing with the TV, which worked fine before but now won't connect: the little sun keeps spinning for hours... helpppppp!

lylicharl · Answer

Hello
I have a problem since Sunday, September 8, 2008, and to this day the Orange customer service has been rather silent. I spoke to 10 representatives, including one on Sunday with whom I stayed on the phone for 2 hours who ended up telling me that an "expert" would contact me the next day........... nobody contacted me, so I called again and spoke to the expert who told me that I was probably disconnected from the network, that it would work in 24 hours, and two days later still nothing. I am sending a registered letter to the only name I have on one of the Orange letters and we will see what happens next. Thank you for telling me how you resolved your issues.

Dragoon · Answer

Lol, I'm also well connected to the Livebox, I have a good reception, but I can only see 2 channels, Arte and Channel 13, tough luck.
I've read your comments, but there's no answer to this problem, it's frustrating.
Hoping someone has a solution...

william · Answer

Thank you, thank you. It's working again!

Bertrand · Answer

Hi everyone, for those who, like me, have had the black screen problem!
Turn off the decoder, press the power button for 5 seconds while restarting it. And there you go, theoretically it should work again.

cena01 · Answer

Hello,

I have a big problem with my Orange TV decoder.

In fact, my decoder is properly connected, the internet works perfectly, there are no problems with the SCART cable, the decoder is working and I can hear the sounds from the channels. The only big problem is that I have no picture.

I read above that there were some solutions: I tried Eric's, but I can't access the options because I can't see anything... I tried Peter's solution of turning off my live box and the decoder, but still nothing. I also tried Bertrand's method of pressing the on/off button for 5 seconds... but nothing.

The problem occurred today... I haven't called Orange because I read that the process is lengthy, so if I call, it will cost me a lot, very much. Especially since Orange are specialists at responding, "it won't last long" when we ask them the question, "can you call me back?".
I won't hide the fact that I'm planning to leave Orange soon to switch to another provider.

Anyway, I would like to find a solution that doesn’t involve calling Orange.

Thank you for your help.

karande · Answer

Hello

I had exactly the same issue... and it lasted for two days... I tried every possible workaround... and still nothing.
In fact, the problem came from a simple extension cord that was plugged into the electrical network... shared with the electrical network... where the TV decoder and the TV are connected.
This extension cord... must have been creating interference... or upsetting the electrical network... and the decoder couldn't do its job anymore... the faulty extension was removed from the network... in the living room... and since then everything works.
So it wasn't a problem at all... with the decoder or the liveBox...

Lionel

jen · Answer

Good evening, as you have already contacted customer service, they told me that the error would be escalated, etc..

Solution after extensive research here: http://www.bbox-forum.net/t5248-acces-au-divers-reset-sur-bbox-tv-fibre

Follow the steps: home, then press 1 and 3. Then enter 050908 and go to factory reset! Wait

And there, oh miracle, you have the picture and an update starts, it initializes and it works again!!

Good luck, I hope I helped you, I struggled so much!

Vynss94 · Answer

Hello,
On the Sagem decoder, there are 2 buttons on the front (TV logo - and +), long press on the TV logo -.
An assistance menu will appear, select at the bottom of the menu -> reset. The decoder will restart and your image problem will be resolved. A+

(tv orange) connexion mais pas d'image

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