Blue Screen when I shut down my PC
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MachFalcoo
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gugu01 Posted messages 15669 Registration date Status Contributor Last intervention -
gugu01 Posted messages 15669 Registration date Status Contributor Last intervention -
Hello,
I've been experiencing an issue where, for a while now, when I turn off my PC, a blue screen (blue error screen) appears and restarts my PC, and once my PC restarts, I still cannot shut it down without getting the error message again.
The error code: STOP: 0x000000051
I would like to mention that I have not installed any new peripherals/hard drives.
Here is a photo of the blue screen.
If anyone has a solution, thank you ;)
I've been experiencing an issue where, for a while now, when I turn off my PC, a blue screen (blue error screen) appears and restarts my PC, and once my PC restarts, I still cannot shut it down without getting the error message again.
The error code: STOP: 0x000000051
I would like to mention that I have not installed any new peripherals/hard drives.
Here is a photo of the blue screen.
If anyone has a solution, thank you ;)
5 answers
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RESOLUTION
Having seen an issue with my USB 3.0 ports, I decided to uninstall the drivers using the Device Manager.
I also uninstalled all the USB entries (except for my mouse and keyboard) using the small software USBDeview
I don't know which of the two worked, but at least my problem is resolved. -
As you download malicious applications on your computer, you often get blue screens, either because someone is giving you a fake blue screen or because your computer has viruses.
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Hello everyone!
MachFalcoo, you need to use this software and give the report so that we have more information:
https://www.malekal.com/tutoriel-whocrashed/
( and can you confirm that you are indeed on Windows 7?)
--After finding a solution, please remember to mark it as SOLVED.
Also, giving feedback is always appreciated for those who helped you. THANK YOU!!! :-)-
Hello, here is my report (I imagine that’s what’s interesting)
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Thu 07/12/2017 17:48:17 your computer crashed
crash dump file: C:\Windows\Minidump\120717-138950-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70E00)
Bugcheck code: 0x51 (0x1, 0xFFFFF8A000024010, 0x1407000, 0x374)
Error: REGISTRY_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe registry error has occurred.
This bug check indicates there is a problem related to your registry.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 07/12/2017 17:48:17 your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x51 (0x1, 0xFFFFF8A000024010, 0x1407000, 0x374)
Error: REGISTRY_ERROR
Bug check description: This indicates that a severe registry error has occurred.
This bug check indicates there is a problem related to your registry.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 07/12/2017 16:42:17 your computer crashed
crash dump file: C:\Windows\Minidump\120717-23119-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70E00)
Bugcheck code: 0x51 (0x1, 0xFFFFF8A000C6A010, 0xFFFFE000, 0x6E6)
Error: REGISTRY_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe registry error has occurred.
This bug check indicates there is a problem related to your registry.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 06/12/2017 23:09:29 your computer crashed
crash dump file: C:\Windows\Minidump\120717-19765-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70E00)
Bugcheck code: 0x51 (0x1, 0xFFFFF8A000024010, 0x1407000, 0x374)
Error: REGISTRY_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe registry error has occurred.
This bug check indicates there is a problem related to your registry.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 05/12/2017 22:54:14 your computer crashed
crash dump file: C:\Windows\Minidump\120617-28033-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70E00)
Bugcheck code: 0x51 (0x1, 0xFFFFF8A000024010, 0x1407000, 0x374)
Error: REGISTRY_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe registry error has occurred.
This bug check indicates there is a problem related to your registry.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
And yes, I confirm I am indeed on Windows 7.
Thank you -
If what I think is a software called ntoskrnl.exe, you can try restarting it by pressing Windows + R and typing the name of the program called ntoskrnl.exe.
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First, follow this to update your drivers, so we can rule out this option:
https://www.commentcamarche.net/faq/48455-mettre-a-jour-ses-pilotes-gratuitement-avec-driverscloud
(ask again if needed)
But it doesn't look very good (the registry may be affected)
After finding a solution, remember to mark it as SOLVED.
Also, giving feedback from your side is always nice for those who helped you THANK YOU!!! :-)-
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I spoke a little too fast. According to DriversCloud, the driver "Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 IDE Controller" is not up to date.
As for Windows updates, I can't perform them because they require my PC to restart, but my PC doesn't shut down properly. -
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I am unable to update this driver apparently.
"Installation failed on drivers: SB7x0/SB8x0/SB9x0 IDE Controller." I will try to find a solution.
That said, I tried to install it in safe mode, it didn't work, but I was able to shut down my PC properly without a blue screen.
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Is this the driver he was giving for the graphics card?
Tell me the name of your graphics card and identification number.
explanation: https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique
( don't rely on driver cloud, as mentioned it's not 100% reliable)
--After finding a solution, remember to mark it as RESOLVED.
Also, giving feedback from your side is always nice towards those who helped you THANK YOU !!! :-)-
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Try this, it doesn't cost anything
https://docs.microsoft.com/fr-fr/troubleshoot/windows-server/deployment/fix-windows-update-errors
And what is your PC model? (so I can check in the meantime) -
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You have this one for the GPU > https://www.nvidia.com/download/driverResults.aspx/127299/en
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