RAM stick issue and black screen after installation Solved

Question

Hello,  I am reaching out because I have been trying for a while to install my two new RAM sticks.  Not being very knowledgeable about PC assembly, I thought the simplest solution would be to get the same ones that I already have in my PC.  However, once properly clicked in and installed, my computer starts up and remains on a black screen. The problem also occurs when only one is installed. When I remove them, everything goes back to normal.  I am not sure what to do and don't understand why it doesn’t work, given that they are the same.  Thank you in advance for your help.    Configuration: Windows / Chrome 61.0.3163.100

orom1997 · Accepted Answer

Cpu-Z tells me that my motherboard is as follows:  MSI Model: B150M PRO-VDH (MS-7982)  The RAM sticks I want to install are:  - G-SKILL Ripjaws DDR4-2133 4Gx2

Chochojunior · Answer

clearly they are not identical ;)  what is your current PC and its exact configuration? https://www.commentcamarche.net/faq/23-identifier-son-materiel-composants-de-l-ordinateur  and which RAM sticks did you get?  -- In case of doubt, reboot !! If you're hesitating, format !!  beware, this is a "proverb", not advice ....

n00byWan · Answer

Hello,  So, if I understand correctly, you retrieved your old RAM sticks to put them in a new setup? Is it the same motherboard? If so, did you place them in alternating slots, the first stick in the 1st slot and the second stick in the 3rd slot? If it's not the same motherboard, you should know that they don't all support the same maximum frequencies. The model of the RAM sticks as well as that of the motherboard would be appreciated to more easily resolve your issue.   “I don’t want to make a living, I have one.” Boris Vian

orom1997 · Answer

I just found the issue, my processor is at 3200 MHz and my RAM sticks in my PC are probably of the same kind, unlike the ones I have here, which are lower.  I imagine the problem comes from that...  Oh darn. Thank you for your help anyway, I know what I have to do next.

vieu bison boiteu · Answer

hi  on one side you have = G-SKILL Ripjaws DDR4-2133 4Gx2 and what brand are the other two???  see you + -- no link on the English web page, I’m already flying solo enough

gugu01 · Answer

Hello,  Saying they are identical doesn't move the story forward... give the brand and reference of the RAM sticks already present.  Then for your motherboard, it provides a BIOS update to fix memory compatibility issues. Look at this page and check if your BIOS is up to date; if not, update it: https://fr.msi.com/Motherboard/support/B150M-PRO-VDH.html Make sure you check that it’s your motherboard, there is a PRO-VDH and a PRO-VDH D3  And, do you have a hardware reset button on your motherboard or a procedure? Check your motherboard manual.  -- After finding a solution, remember to mark it as RESOLVED.        Also, giving feedback from your side is always nice towards those who helped you, THANK YOU !!! :-)

orom1997 · Answer

So!  It's done!  Thanks to MSI LiveUpdate, I realized that my BIOS was not up to date, even though it didn't offer me an update for it. So I searched for alternative methods and ended up flashing the update via a USB drive. Nevertheless, it was a success! Once the update was done, I was able to reinstall the RAM sticks and it worked.  Thanks to everyone for your help; I'm a bit of a tough case and a huge noob when it comes to PCs in depth.  Thanks again!

RAM stick issue and black screen after installation

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