New computer that is very slow

rachel34 -
Lamia1113 Posted messages 1 Status Member - 16 Dec 2017 at 05:29

Hello,

As soon as I started my new laptop, I noticed that it was much slower than my old HP PC, which is packed with files and is already 7 years old...

This is my first time using Windows 10, which I don't really appreciate yet (too used to Windows 7)

My problem is that it's slow, I can't work on it; even though it's new, I don't know if it's a virus or another issue but it's very frustrating.

Suddenly the page stops responding, or it doesn't react immediately when I type a word on Google, there's a delay even to delete a sentence; it doesn't happen all the time but quite often (right now it's writing without any problem and at my pace).

I would like to know what to do to solve this problem; I don't want to send it back because it has a fairly good configuration, after all, I thought that with 4GB of RAM it would be fine...

Could you help me find out if there's a virus or something causing these latency issues? Thank you

Configuration: Windows / Firefox 55.0

5 answers

Answer 1 / 5

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rachel34

Hello, thank you for your response

I've had it for more than a month already

Not really, I'm lost with Windows 10, I just know it has 500GB and 4GB of RAM

I also have a problem, if I minimize the window, it completely disappears and it's the same for all the windows

Thank you
17
1. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  Do you know your processor?
  
  The first specifications you give me only help me halfway.
  4GB of RAM is little, let's say it's the bare minimum for Windows 10 if no additional software is added. Ideally, at least 8GB would be needed.
  
  500GB of disk space doesn't help me. Do you know if it's an HDD or an SSD?
  If it's an HDD and it runs at only 5400 RPM, that's another reason showing that you don't have a powerhouse. If your processor is sluggish as well, you'll have a PC that shouldn't be pushed too hard.
  
  You can slightly improve the situation by uninstalling all unnecessary software.
  If you right-click on the taskbar and click on "Task Manager," you'll be able to see your memory consumption, etc. This will give you an indication of your PC's performance.
  
  0
2. rachel34
  
  I have a problem, which is that all my windows close when I minimize them. Could you help me with that as well? Thank you.
  
  0
Answer 2 / 5
rachel34

HP Brand
Item model number W4M84EA#ABF
Color charcoal/Graphite
Manufacturer warranty 1 year manufacturer's warranty.
Operating system Windows 10
Keyboard description AZERTY (French keyboard)
Processor brand AMD
Number of cores 1
RAM size 4 MB
Hard drive size 500 GB
Hard drive technology Hard disk drive
Screen type LED
Screen size 15.6 inches
Screen resolution 1920 x 1080 pixels
Maximum display resolution N/A
Graphics card description AMD Radeon
Bluetooth Yes
Number of HDMI ports 1
Number of USB 2.0 ports 2
Number of USB 3.0 ports 1
Connector type HDMI, DVI, USB, LAN
Product weight 2 kilograms
7
1. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  This confirms what I thought. It's a budget PC with low-end components.
  https://www.amazon.fr/HP-Ordinateur-Portable-Graphite-Windows/dp/B01LMRH1WO
  You have a sluggish processor (meant for office work), the bare minimum of RAM, and a hard drive that only spins at 5400 RPM.
  
  This is a PC meant for office use. Unfortunately, you shouldn't expect too much from it.
  I recommend uninstalling the HP software that is unnecessary. You'll free up some RAM. Avoid installing too many programs. Use the Microsoft antivirus instead of a third party. Disable OneDrive at Windows startup. That should slightly improve the situation.
  
  0
2. rachel34
  
  thank you
  
  I think I have a problem with my taskbar at the bottom, I can't click on the square all the way to the left of the screen, nothing opens, not even left or right click. Also, I went into the
  task manager and processes, there are 15 internet pages open and I don't see it anywhere on my desktop...
  
  I have a manufacturer's warranty so I'm going to send it for repair, I was planning to install the Sims 4 on this computer, I hope it will be fine.
  
  0
  1. jns55 > rachel34
    
    Hello,
    I was planning to install The Sims 4 on this computer, I hope it will work.
    I doubt it. This PC is made for office work, internet, and video playback, not for gaming. No matter what you do, it will remain slow because its processor is not very powerful. (low price = low quality and cheap components)
    
    https://help.ea.com/en-us/help/the-sims/the-sims-4/the-sims-4-system-requirements/
    
    0
3. rachel34
  
  Damn, I thought I had bought a good PC...
  
  I see all the new computers that have SSDs with little storage and no CD drives for the most part, but the storage capacity is too low compared to what I have with 500GB. I didn't know that at least 8GB of RAM was needed to avoid lagging with Windows 10...
  
  0
Answer 3 / 5
pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527

Hello,

It's possible that it's running all the updates. This does indeed slow down the PC a lot.

Could you provide the specifications of your PC?

Best regards
6
Answer 4 / 5
rachel34

Microsoft Windows [version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\windows\system32>sfc /scannow

Beginning system scan. This process may take some time.

Starting verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupted files but
was unable to fix some of them. Details are included in the log
CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is not currently
supported in offline servicing scenarios.
2
1. rachel34
  
  very very long the log however it would take 3 pages to post it here
  
  0
2. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  Relaunch the command prompt and replace "sfc /scannow" with this:
  DISM /Online /Cleanup-image /Restorehealth
  
  0
  1. rachel34 > pingouinormand Posted messages 1829 Registration date Status Member Last intervention
    
    All right
    
    I'm still waiting and the cursor is blinking after this:
    
    C:\windows\system32>DISM /Online /Cleanup-image /Restorehealth
    
    Deployment Image Servicing and Management Tool
    Version: 10.0.14393.0
    
    Image version: 10.0.14393.0
    
    0
3. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  Follow this procedure: https://www.malekal.com/dism-reparation-de-fichiers-systemes/
  
  0
Answer 5 / 5
rachel34

Where can I see all these details? Could you tell me the steps to find out if it's HDD or SSD? Thank you.
0
1. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  Right-click on the "Start" button and then click on "System".
  
  0
2. rachel34
  
  The Start button (Windows? square?) is not accessible, nothing happens when I click on it...
  
  0
3. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  Simultaneously press Ctrl - Alt - Delete.
  A window should open, select Task Manager.
  
  In the upper left corner, click on File and then "Run new task".
  
  In the window that opens, copy and paste this command sfc /scanow,
  check the box "Create this task with administrative privileges" and then click OK.
  
  Let the PC work. This will take some time.
  
  0
4. rachel34
  
  Thank you, it's at 30%.
  
  0
5. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  Don't forget to note the message that will be displayed at the end of the scan and report it in your next message.
  
  0

New computer that is very slow

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