Contact cdiscount for a complaint

Solved

Peluche77 Posted messages 2 Status Membre -
qiqi71 - 22 Feb 2022 at 22:47

Hello,
I placed an order on July 1st, with delivery scheduled for July 4th, but I received daily text messages delaying the date for 11 days. I had to take time off work to wait. I alerted Cdiscount on July 10th, and they launched an investigation.
On July 15th, I received an email stating that I would be refunded the full amount of my order in the form of vouchers within a maximum of 3 days. It is now the 21st, and I have not received anything. I am trying to send them an email, but I can only go through the customer service contact where I can only say that I have not received my order.
How can I email them to simply request my voucher without going through customer service?

Thanks to everyone who replies.

Liens connexes:

20 réponses

Réponse 1 / 20

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention Ambassadeur 14 517

Hello

You can force him.. Enough of the chit-chat..

Use the Legal Compliance Guarantee to have this fraudster exchange the dishwasher for you..

Read Articles L217-4 to L217-14 of the Consumer Code.

Send a Formal Notice (By Registered Letter with Acknowledgment of Receipt) to exchange your dishwasher within 15 days because it is clearly not compliant.

Clear and concise writing..

Support your text with the relevant Articles. Remember, the exchange must be done at no cost..

Demand that this seller arrange the return (It's not your responsibility to break your back to take the appliance to a carrier..).

Indicate that if there is no action, you will not hesitate to go to court (That motivates..).

The elements to respect for the Formal Notice are here:

https://fr.wikipedia.org/wiki/Mise_en_demeure

You can seek assistance from a Consumer Association if needed. Or activate your Legal Insurance (If available..).

If nothing happens in 30 days, you are entitled to a full refund..

See you!

Réponse 5 / 20

Pascal

Hello to all of you,
I placed an order on December 17, 2017 (Christmas gifts) and paid on the same day. The order was supposed to be delivered to a pickup point: "... between 12/21/2017 and 12/23/2017". This gave me plenty of time to wrap it and place it under the tree before my daughter's arrival.
But here we are today, December 30, 2017, still no gift to give to my daughter, and I’ll spare you the lame excuses I had to come up with...
I've made dozens of phone calls, email not found, (or maybe postal mail but that's way too slow!!! They’re mocking us!).
"We're going to open an investigation!" (investigation takes between 2 and 5 days)
"We’re doing everything we can!" (well, not very competent!)
"We’ll do our best!" (well, the bar is set low!)
"It's the carrier's fault!" (well, change them! Plenty of others are ready to work!)
They have hung up on me several times! I must say that I don’t give up easily... But that’s no reason!
Really, this is ridiculous! As some say: AVOID!!!!
There are plenty of other mail order sites, why keep hurting ourselves.

CDISCOUNT = SCAMMERS!

Pascal
P.S.: Here is their non-premium rate number: 09 70 80 90 50.

Mary

Thank you, I've been looking for this number everywhere!

gigi_june1

Hello, I ordered a dressing table for 160 euros, I paid for home delivery in Belgium and it turns out I've been waiting for my order for two months, which apparently was delivered in France!!!
The problem is that I can't find any customer service number to call for a solution.
I really don’t know what to do anymore.
I contacted customer service, but it's a robot!

Réponse 7 / 20

Nano

Hello, you had more luck than me who received my bike from the app that has never worked.
I've been taken for a ride and now it's been three months that I have it at home in a corner. I’m always asked the same things (not always the same person) and nothing concrete is ever offered to me.
I would like to know if anyone has had the same experience before going further?
LAR or otherwise...
Thank you.

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention 14 517

Hello

Purchase on the infected Market Place? If so, what law governs the seller?

See you+

Nano

No, I ordered it from Cdiscount, so there are big issues from what I can see.
I hope to give you some "good news", you never know.
If someone has managed to get a representative, I would like to know how, because I received two email responses but from two different contacts....
Have a nice day.

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention 14 517

Re:

No more useless chatter by email or phone...

Send a within 10 days (By Registered Mail..). Base the request on the Legal Compliance Guarantee under Articles L217-4 to L217-14 of the Consumer Code. Read and use the applicable Articles.

Cheers

Réponse 8 / 20

abdel

I ordered a dishwasher on CDISCOUNT, Order No. 1904110055EB5UX, Seller VPCBOOST on 04/17/2019.
When I removed the packaging, I found a broken component
scratches on the door and also signs of a shock.
I contacted the seller several times but he refuses to find a solution.
VPCBOOST to avoid, very poor customer service.

1

Abdel

Thank you very much for this information.

0

Réponse 9 / 20

Chuck

I confirm that we need to avoid Cdiscount at all costs!!
I placed an order to be delivered to my son...scheduled for the 12th
Nothing, nothing and still nothing!!
and impossible to track the package on the shipping site...
After an email from me...response & info from the supplier stating that the delivery would be available on the 17th (at a pickup point)!!
Well, of course, they charge me 6 euros for home delivery!!
Ultimately (as someone would say...) the package is available at the end of the week (the 19th), at a pickup point 10 minutes by car from the delivery location.
Well
in summary:
delivered just 1 week late
to a pickup point, on the outskirts
no warning info, email, etc
and all this for a SENSE "Discoveries" box, where you receive commercial products
So, let's run away!!

1

Réponse 10 / 20

Momo

Hello
Since March 2020, I have been waiting for a refund for a TV under warranty amounting to €300. After hundreds of calls where I repeat the same thing, today is July 6, 2020, and I still haven't received anything. Supposedly a check was sent, but I haven't received anything...I wrote a letter of renunciation for the check and attached a bank details form. A week later, I still don't have any transfer. When I call back, I'm assured that my documents have been received and that I would have my transfer within a maximum of 4 days. Today, July 6, 2020, after 3 consecutive calls to the complaints service, they can't find any trace of my documents. Worse, a customer service representative even hung up on me. I was supposed to be connected to a manager, I waited 20 minutes and then it hung up. It's a disgrace.....I keep repeating the same thing, a bunch of incompetent people. I'm going to end up filing a complaint.

1

Réponse 11 / 20

Xerox

Cdiscount is to be avoided!
I've never seen anything like this! I had simply made a mistake with my delivery address on the day of the order. (At my parents' instead of my place) I asked to change the said address the next day. In return, I got a cancellation of my order and was asked to pay for the product at a much higher price than the original price (for a simple change of delivery address, I remind you). A 10km difference between the old delivery point and the new delivery point. On top of that, I was insulted because I hadn't provided all the information regarding the order (even though the person had it right in front of them). This customer service is terrible... Avoid at all costs!

-1

Karim

Same issue noted for Cdiscount during the holiday season and their advisor 000000.

0

jseb55

I ordered a Samsung J6 phone that does not work in France; it was intended for the country of India. The Cdiscount customer service has been leading me around in circles for 3 weeks now. The site hosts scam sellers, be careful.

1

louna > jseb55

same thing for a clock calendar that doesn't work in French, every day there are stupid questions to waste time but no progress on the return or refund. They are mocking everyone. AVOID.

1

geraldine

same problem with Bosmere covers, but with the same issue also at Amazon!! So avoid these two companies, BIRCAT and Bosmere.

0

Asmaa

I confirm they are not competent, their customer service hires machines that only repeat phrases they have in front of them, and when we get angry, they say it to our face.

0

Réponse 12 / 20

mary

Hello,
I was supposed to receive my package on 21/11/2017 and today, 11/12/2017, still nothing despite 10 emails and numerous phone calls without answers.
I am desperate to receive my order.
Bravo to CDISCOUNT for their professionalism!!!!!!!!!!!!!!!!!!!!!!!
One less customer for them.

To whom it may concern, goodbye!!
Thank you.

0

clau

Same for me. Cdiscount to avoid!!!!!!!!!!

0

kirikouuu

similar, to avoid

0

Rafbbc

Cdiscount are thieves; they have been blocking my funds for over 3 weeks and charging me fees. I've lost 100 euros two weeks before Christmas. Don't order from Cdiscount.

0

jseb55

Cdiscount is to be avoided, customer service is useless, a big hassle, the advisors are incompetent, they lead you on.

0

danie

Good evening, I ordered a wardrobe that was supposed to be delivered between November 27 and December 4, it is the 26th and still nothing!! I called, the representative promised to deliver within 48 hours!! It's been 10 days!! I will not order again, but how can I get refunded?? Thank you.

0

Réponse 13 / 20

lyly

I received my mini oven, the rack and the baking tray are too big, how can I contact them? I can't find any results.

0

alexandre

crooks

1

Réponse 14 / 20

alexandre

Le refrigerator broke down after 2 hours, was sent for repairs, and brought back 1 month later in the same condition with one less compartment. I've been trying to call for 3 days, waited an hour, and they hung up on me. I don't know what to do anymore, they're crooks. I could have gotten the same price at But, I regret it a lot.

0

Réponse 15 / 20

Carrjeanmarc

I confirm, Cdiscount is to be avoided.
I ordered a WE based on the advice of the Cdiscount representative. Fifteen days later, I realized that the device did not work as I was told.
Despite several calls and emails on my part, and 10 euros to keep me waiting for my next order; no news.
They are really first-class assholes.
I do not recommend ordering from them, they make claims about things they don’t know.
Jean Marc Carré

0

Réponse 16 / 20

Camille

For any requests related to a refund or credit, you can send an email to the following address:

***@***

I’m also battling with Cdiscount to obtain credits following the return of defective products, but the response times are extremely long and I constantly have to call 3991 (premium-rate number) to get updates on the progress of my requests!

0

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention 14 517

Hello

If you've gone through the horrible Market Place, you need to speak to the REAL seller.
CDiscount washes its hands of any responsibility for purchases made through the Market Place.

In general, do not use each other's Market Places. If there's a problem, it can become a hassle..

See you!

1

Réponse 17 / 20

Momo

Impossible!! Send a registered letter, they refuse to listen. I waited 5 months to receive a transfer (refund) for a TV under warranty. They take your money, but when it comes to giving it back, they make you wait. The customer service is a nightmare.
Good luck.

0

Réponse 18 / 20

Soraya

Order placed on September 5, 2020, immediate debit obviously.
Delivery expected by October 9 at the latest...
Aside from being told by the seller that the package was in transit due to the health crisis... almost 50 days of quarantine. And still no delivery to this day.
A big joke, Cdiscount!!!
But no satisfactory response.

0

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention 14 517

Hello to you too!

https://forums.commentcamarche.net/forum/affich-34738699-contacter-cdiscount-pour-une-reclamation#20

See you!

1

Réponse 19 / 20

Lili

After ordering a Nuori table for 199.99 that was never delivered to me, the carrier informed me that it was too damaged and that they were returning it on 08.07.21 ref 612844468-21063014294VDTG. I have contacted your customer service twice (with additional charges, call duration 15 minutes) to request a return. I am now requesting a refund for the price of this table. I also paid 39.99 for home delivery, which was not fulfilled as the item was not taken off the truck, and I ask for the refund as soon as possible. Otherwise, I will order elsewhere, and no vouchers please.
Awaiting your response.

0

Réponse 20 / 20

qiqi71

Depuis 48 heures, j'appelle Cdiscount pour leur dire que j'ai un changement de carte et que les 7,41 euros ne sont pas payés. Ils me répondent que je suis à jour. Moi, je leur dis non, alors que je sais que le dernier prélèvement n'est pas passé.

0

Become a member in a few clicks

Easily connect with those who share your interests

Easily follow your discussions and get more answers

Highlight your expertise and help other members

Enjoy many additional features by registering

Register

Contact cdiscount for a complaint

20 réponses

Windows spotlight is not working.

Masked destination layer

Samsung j5 unable to answer

Scam of the suvedene highway

File name too long

No sound with ps3 and hdmi

Wake up from sleep mode in windows 10.

Internet connection problem with my ipad

Free box: remote control broken

Suspicious number text message