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Blue Screen System Service Exception (dxgkrnl.sys)

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guigui270794 Posted messages 76 Registration date   Status Member Last intervention   -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
I can't seem to start my computer anymore; it fails to boot on the blue screen with the error message system service exception, and I've found that it's due to the corrupted system file dxgkrnl. None of the Windows repair options work, not even safe mode...
I only have access to the command prompt. I ran a checkdisk, no issues, and an sfc/scannow; it scans up to 100% then the same system error occurs, so I'm not any further ahead...

Could someone experienced help me? I think I need to use the command prompt, but I'm not very familiar with the commands...

Thank you in advance!

Configuration: Android / Chrome 58.0.3029.83

4 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    It's often related to the graphics card driver.
    Does even resetting not work?

    --
    Please press any key to continue the disinfection...
    1
  2. guigui270794 Posted messages 76 Registration date   Status Member Last intervention   14
     
    Yes, the same thing, it starts and then stops at 30% with an error... of course, there is no previous backup to reset or installation CD... (this is not my computer)

    thank you
    0
  3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     


    From another computer:
    - Download the Windows 10 installation ISO: https://www.microsoft.com/fr-fr/software-download/windows10
    - Prepare an installation media on a USB drive or DVD. It's better to use Rufus: how to download Rufus - see this tutorial for details: how to create a Windows installation USB drive

    On the "sick" computer:
    - Boot from it by changing the boot sequence and selecting the USB drive or DVD
    - Go to repair your computer
    - Advanced options
    and reset Windows.

    If it gets stuck or is impossible.
    Restart again from the USB drive or DVD.

    --
    Please press a key to continue the disinfection...
    0
    1. guigui270794 Posted messages 76 Registration date   Status Member Last intervention   14
       
      Thank you, I didn't know about this solution, I will try it tomorrow! I will come back to update you.
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > guigui270794 Posted messages 76 Registration date   Status Member Last intervention  
         
        It's going well :)
        0
    2. guigui270794 Posted messages 76 Registration date   Status Member Last intervention   14
       
      A big thank you to you, it worked like a charm! :) I'm marking it as resolved ;)
      Have a good evening
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > guigui270794 Posted messages 76 Registration date   Status Member Last intervention  
         
        You're welcome and have a great weekend! :)
        0
  4. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619
     
    Hello,
    the check disk command must be "chkdsk /F" for it to repair.
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    1. guigui270794 Posted messages 76 Registration date   Status Member Last intervention   14
       
      Yes, but no disk issues.
      0