Canon MV800 camcorder cassette issue Solved

Question

Hello, I have a small problem since this morning. If I don't put a tape in, the cassette compartment of my Canon MV800 camera closes normally. But when I put a tape in, the compartment doesn't even go in; it immediately ejects the tape! I have tried several tapes, but none work!  Do you have any idea how to solve my problem? Thank you in advance!

MANU · Accepted Answer

Hello everyone, same issue with my MV800 camera. Without a cassette, the case closes, but with a cassette, it won’t go in. I’ve tried Pat the Fool's method, it's awesome, it works, thank you!

Best1 · Answer

Check if there's simply something that has fallen into the cassette compartment or something that has come loose in the device and could have moved, thus blocking the cassette space.  -- There's no use in rushing, one must arrive on time.

guijac92 · Answer

I saw on a website that it was a jamming during a rewinding! And the repair cost is higher than a new camera!

Vituzan · Answer

Hello,  I also have the same problem except that it tells me in red "Remove the cassette" But now I managed to put another cassette in. Try with another cassette!!!

hellrider · Answer

Hello, I have the same problem! When I turned on the camera this morning, it told me to remove the cassette, which I did, but I can't put it back in! I tried with 3 different cassettes and none of them work!  Do you know what's going on? And what I can do especially! Could a cleaning cassette help it work again?  Thanks in advance!

Anrold · Answer

Hello,  I have the same cassette issue as you (same Canon MV800 camera). Have you resolved your problem? Best regards, A.

hellrider · Answer

not at all!

niala · Answer

Hello, I have the same problem with the same model of camera MV800. When the tray is empty, it works perfectly, but when I insert the cassette, the tray takes the cassette but ejects it without completing its cycle and it shows on the screen "remove the cassette." I don’t have an answer either, but if someone could provide us with information, it would be nice. Thanks in advance.

nastasou · Answer

Exactly the same problem. Hello, to get it repaired, do we have to go where we bought it or can we go wherever we want? I bought it at Leclerc, but if I want to get it repaired at Fnac, is that possible?

Canonmerci · Answer

Hello everyone  I think, given the numerous testimonies regarding the "remove cassette bug" that this is a design flaw. Did Canon program it intentionally or not (the release of HD camcorders was planned at the time, maybe already in the works...), Intentionally or not, it's a blatant lack of reliability that would have warranted, coming from such a prestigious brand, a workshop return of all the defective models (one can always dream, right?). In any case, they should form a collective to demand this workshop return because this is an international problem (scam?)! No, no, the word is not too strong: a search on the net will convince you: https://www.fixya.com/support/t142714-remove_tape_message http://digitalvideoschnitt.de/forum/archiv/t-36850.html https://www.yoreparo.com/es/camaras/video/preguntas/247885/canon-mv800-expulsa-la-cinta  We are many (at least, a few tens of thousands of camcorders sold, I imagine) and if we threaten the brand with a boycott, shouting loud enough for the press to listen, maybe we will get a workshop return or at least a realization by the manufacturers that they are not dealing with pigeons... Because unfortunately, that's the case! Let's face it: the cost of the repair must amount to at least half the purchase price; so out of the question for an already outdated product. On the other hand, these gadgets are only guaranteed for one year unless paid extension, so legally we have no recourse; they are covered, those scoundrels. And this is the very engine of the system: what options do we have left? To buy another one. Newer, more efficient, more expensive but not more reliable unfortunately... Overall, we are the cash cows that fatten them up and finance their research and development branch. Is this the price to pay to find new products on the market? I disagree.  I doubt it is possible to mobilize all the victims of the "remove cassette bug"; however, it would be possible with this powerful communication tool called the internet. But I truly think that it is a utopia given the current times and the general stupor of consumers that we are... I will still send an email to Canon to tell them what you and I think of their remove cassette and to inform them that they have just lost a customer.  At least, it will have served as a lesson and against the disposable hi-tech policy, I will stick to my own method: From now on, I will no longer succumb to the misleading allure of novelty; the geek is a well-fed cow that throughout its geek life will be milked by big machines perfectly well-oiled. From now on, I will buy equipment - let's say X - proven, that has been on the market long enough to pass the test of research on forums with the keywords "problem X". I encourage you to do the same... yes, I know it's not easy, the new i-phone is so beautiful, the new Lumix is so zoomy!  To finish, if anyone has an idea to mobilize us all to force Canon to fix its mistakes, I am all ears!  Goodbye.

Janeau · Answer

Hello, I've been experiencing the same "remove cassette bug" with my Canon MVX100i camera for over 2 years; I thought I was the only one. I tried to have it repaired, but the cost is equal to that of a new camera. Seeing that so many of us are lamenting the same issue, I conclude that we are all being scammed by CANON. It is not at all a coincidence that after a while of use, all these cameras have the same problem and that the cost of repair encourages buying another one. I am completely willing to participate in an action so that all these victims are compensated. This is not a normal malfunction; it seems more like a deliberate design - This system appears to be designed so that after a certain number of cassette loads, it becomes defective.

Canonmerci · Answer

Hello, I just got back from vacation with good news. My father, that hero, who only went to school until his twelfth year, repaired the camcorder through observations, handling, and deduction. Apparently, the repair is easy; you just need to disassemble a part to get to the heart of the problem (there's a lot to say about repair workshops too, but anyway...). I haven't had the time yet, but as soon as possible, I'll ask him to explain the procedure to me in detail and I'll take pictures to post... I'm still quite upset with Canon and am waiting for any suggestions on how to collectively let them know... See you very soon (°-° )

vertloony · Answer

Hello,  I have an MV800 and I'm experiencing the same issue. I tried with another cassette and it doesn't work, exactly the same thing happens as described above. I'm completely on board to take action against Canon, does anyone know the procedure to follow? It really smells like a scam.  Moreover, if the repair is simple, why does it cost 235 euros???

Canonmerci · Answer

Solution "remove cassette" Hello, As promised, here’s the workaround my father used to fix this issue. It seems almost too simple, so I hope it works for all of you...  First, here’s the model of the camcorder  http://servimg.com/index.php?noimg=1&lang=en&k=136  He then simply ejected the cassette compartment to access the two parts marked by a red circle. Using a small tool (small screwdriver or something), he turned the roller (left circle) and also moved the little "doohickey" (right circle). http://servimg.com/index.php?noimg=1&lang=en&k=136  After that, he put in a cassette and voilà, the camcorder accepted it Since then, no more issues...  So, thank you for posting if it works for you too.  See you (°-°)

hellrider · Answer

It's not working for me :s the knob on the right circle is used to close the compartment (when I activate it, the cassette compartment closes, and even when I activate it with the cassette inside to force the camera to "take in" the cassette, I always get the same message!  As for the "roller", I don't see how turning it makes a difference :s  Anyway, I'll try again and thanks anyway for your method!!!

code rouge · Answer

Yess hello everyone, I don't think the problem stops at Canon, Sony are also a bunch of jerks at this level. I have a HVR-Z1 pro camera that costs a fortune, and I also have a problem with the cassette mechanism that often jams, which cost me a 300 euro repair. Well, in my case, thank God I'm not paying back the price of the camera, but it's scandalous that such minor issues are so costly. Nowadays, the repair profession has completely disappeared. It's hard to ignore that their "remove cassette bug" is very recurring and shows a huge fragility. In the current system's logic, everything is designed not to last, so we constantly find ourselves having to maintain the camera for years, resulting in the camera costing us double what we paid for it. Mini DV has had time to establish itself in the market, and it makes sense that they are leaning towards less fragility. I don't know how to act, but if you have any ideas, I will follow.

jeanot40 · Answer

Hello  I had the same issue this summer. I took it to GITEM in MONT DE MARSAN for a repair costing €51, and it's working again. I couldn't find out what the problem was as the technician wasn't there. However, I don't know if it's related, but I can no longer transfer my movies to the computer; it doesn't recognize it. I wonder if it's a problem with the computer (codec) or with the camcorder.

lolo27370 · Answer

Grand thanks to my friend Canonmerci who, thanks to his tip, helped me put a tape back in my Canon MVX 200i; see you!

nastasou · Answer

Hello tell me how you did it? reply to my email

BOBODILASO31 · Answer

So what's new, apparently some of them are working again!!! I'm about to buy a new one because I want to be able to watch my tapes!!!! HELP!!!!!!!!!!

Fantomasdu94 · Answer

Hi there. Well, I got infected this summer, while out biking with my wife and kids! The pain, it seems to me, appears after a more or less rough use. So tonight, I treated the pain with more pain. I took my camcorder and dropped it 3 or 4 times from a height of 30 to 40 cm onto my pillow. Result, luck or not, it’s working again! That's what I found. Every time, it works, but it can take more or less time! On that note, good luck.

echotps · Answer

Hello, I had the same problem with my Canon MV900i, with a message to remove the cassette, following a fall of my camcorder from a height of about 2m. I tried all the tricks, but nothing worked. I took it to a repair shop, and it turned out that the mechanical system of the tray was damaged. It cost me 80 euros for the repair, and now, for the past 2 months, there have been no problems; it's working perfectly.

leyenda · Answer

Hello,  Same here, the compartment closes very well without the cassette, but as soon as I put it in its compartment, the camcorder starts beeping and does not accept the tape. It's a Canon MV850I that has been very lightly used and looks like a camcorder that just came out of the box because I have taken such good care of it. I haven't even made 5 video recordings. I am not really keen on paying for repairs for something that has a known issue (Nikon offers support for this, taking the D70 even out of warranty), especially since many of us are facing this problem. What’s the status of the anti-Canon collective? Because you have one more member... PS: I work for a subsidiary of Auchan, and with a bit of luck, I might be able to obtain some contact details...

rytoo · Answer

Thank you Canon! Indeed, by simply touching the "roller" and turning it slightly, my DV tapes are inserting again.   Tested on a MVX200.   Thanks again and give it a try, everyone. It might save you a lot of money.

pitatrinou · Answer

Hello  Question: have you always used the same cassettes or have you mixed Sony cassettes with cassettes from other brands?  Regarding Canon and particularly the MVX series, the issue is known. It is said to be due to mixing Sony "PREMIUM" cassettes with cassettes from other brands. Why? Because Sony uses a so-called "wet" lubricant, while other brands use a so-called "dry" lubricant.  When the two lubricants mix, a deposit forms on the camcorder heads. The result is either a message asking to eject the cassette, a loss of time code on the recording, or streaks on the images (different from dropouts).  The advice given in this case is to clean the heads with a cleaning cassette, but for no more than 5 seconds, to avoid damaging the heads. Then, choose one brand of cassettes and stick to it.    EDIT: This lubricant mixing problem is an issue for all DV camcorders. Some say that Canon is more sensitive to it. It is difficult to prove.

tonyc75 · Answer

I also had this problem with a Canon MVX250i (already sent for repair under warranty for another issue: cassette block refusing to open...). For a month now, I've been trying occasionally, just in case it was in a better mood. The FNAC customer service told me it would cost a minimum of €250 with Canon support. I tried the troubleshooting steps described in this forum with no result... Then tonight, I tried something different: I dropped it from 7-8 centimeters to give it a wake-up call, and it's working again (with all my tapes, Sony Premium or Maxell)!! It's a bit of a last-ditch effort, I admit. I always take great care of my equipment, but it doesn't seem to work like that with Canon! I’m going to quickly try to burn some DVDs before it starts acting up again. No chance I'm leaving Nikon for photography, and there's no way I'm going back to a Canon camcorder...

patlefou · Answer

Hi, same problem with my Canon MV850i, I took it apart but didn’t see anything special!! I had given up, then after 6 months I started looking at it again and I found that by inserting the cassette (push) and tapping a little on the back (on the battery) it works, an unusual method but hey!! So there it is, if others want to try, you never know, it might work with a bit of luck bye

Lomu · Answer

Same. A little slap on the back of the device and it works again. Not even 10 hours of recording before the problem appears!

patlefou · Answer

Well, if it works for 10 hours of recording I'll be happy lol!! With a bit of luck we can do the manipulation again and it will work again let's hope it holds up for the snow season! It's going to be awesome lol  bye everyone

hellrider · Answer

thank you patlefou, I had tried pretty much all the methods, and yours finally allowed me to fix the camcorder!!  thank you very much! come on, let's all put a good ass on the battery and it's back on!!!

Groll · Answer

My MVX200i was also indicating "eject cassette" and I could hear the motor struggling to start. But for me, the slap-on-the-back technique didn't work at all. So I shook it a bit like an Orangina bottle. And well, it worked perfectly again... Let's hope it lasts!

Vid-Neil · Answer

I have the same problem with my Canon MV850i: when the compartment is empty and I press "PUSH", the compartment goes in without any issues, but when a cassette is inside, I press "PUSH", the compartment closes for a few seconds and then opens again. I tried to close it while simultaneously pulling on the small black click that Canon recommended touching: the compartment closes with the cassette inside as if it accepted it, but when I turn it on, the "No cassette" symbol (crossed cassette) flashes red. I tried giving it one, then several taps on the battery, shaking it a little and a lot, and I even resigned myself to dropping it from about fifteen centimeters (onto a carpet) but nothing works. I touched the rollers, left and right, the small click, in one direction and then the other... Nothing works. Could someone describe their method more precisely? Maybe I did it wrong... Thank you.

guijac92 · Answer

me personally I finally sent it for repair... luckily it was still under warranty because the repair cost more than a new camera!

Fantomasdu94 · Answer

Hello. I have been affected by this issue since last summer. The only workaround that allows me to continue using the camcorder is to tap quite vigorously behind the battery during the cassette insertion phase. For me, it works every time. Good luck. See you.

vany · Answer

Hello,  I have the same problem with my Canon MV800 camera.  If I don't put a cassette in, the cassette compartment of my Canon MV800 closes normally. But when I put a cassette in, the compartment does not close; it ejects the cassette immediately, and the screen shows "remove the cassette." I have tried several cassettes, but none work (even with a new cassette). I have recorded no more than 10/11 cassettes with this device. I have contacted Canon support twice and even the online service on canon.be I am waiting for news. The Canon operator had never heard of this problem...... hehe.

BOOST · Answer

Thank you to this forum for me too, the problem of inserting the cassette was solved by tapping the camcorder on the back at the battery level.

vertloony · Answer

Hello,  I also confirm that the solution of the well-placed little tap on the battery helped to solve (temporarily) the problem. Thank you for the advice!

hcha28 · Answer

Nothing works for me: a little slap, a big slap: nothing to be done.

alex0372 · Answer

me too I pressed the tape down and everything went back to normal the hits on the drum didn't do anything

canonbob · Answer

Incredible but true. I'm back from vacation in Corsica and this year my Canon MV 850i didn't want to cooperate at all. From the second day on, I couldn't keep a cassette in it. It's the same issue as the majority of the 54 messages on the subject from August 2007 to today's date, 19/07/09. I wanted to know if there were other similar cases. I saw that we were very many. So I read and tried the methods of "patlefou" (tapping the back of the battery), "canonmerci" (touching the gallet and the little black piece), "fantomasdu94" (dropping the camcorder 3 or 4 times onto its pillow), etc... But nothing worked, the cassette was ejected. And while trying to place the camcorder on the desk 40 cm from my computer, it slipped from my hands and fell to the ground from a height of about 50 cm. Well, miracle of miracles, I put in a cassette that was accepted and it works again (for how long??). There's no need to look for a fault and pay an unreasonable amount when reading the messages on the forum. Several of us have managed to get the camcorder working again by various means. But it's still incredible that Canon says nothing about this issue. Good luck to those who are still stuck.

Lazarius · Answer

Hi,  same issue about 4 to 6 months ago. I tried the smack on the butt technique but it didn’t work. Reading your message made me haul out my camcorder, and I gave it a smack on the screen when the motor was supposed to drive the tape, and lo and behold, it’s working again. Luckily, I hesitated to toss it, but come on, 5 hours of use is not okay.... Canon should not be bought!!!!

did_mike · Answer

It's quite incredible. I just managed to get a cassette into my MV850i camcorder by tapping on the back of it (on the battery). It refused to take a cassette for no apparent reason. Thanks to the people on this forum. When I think that I've just spent 15 days on vacation without being able to use the device...

Anrold · Answer

Thanks for the tip! It's great and not complicated: hit the battery when the "basket" containing the cassette tries to close! This method worked on the first try!  Thanks to the pioneers patlefou, Fantomasdu94, Boost, did_mike, and the others! Thanks to you, we're going to have real vacation memories this year... It's been three years since we could use this camcorder!  No thanks to Canon!!!

mim · Answer

Hi everyone! Like you, I'm having a problem with a MV800. I tried all the techniques described on the forums. Without much success at first, the cassette eventually went in with a slight pressure on "PUSH". I don't know if it was just that which "fixed" the camcorder or the combination of all the techniques. Well, that's one more thing. Thanks to everyone Mim

jaco · Answer

Awesome technique for drumming!!! I just discovered this forum and I can use the camcorder again after... more than 2 years in the closet. Thanks again!

popol · Answer

Well, for my part, nothing works... none of the stuff, unfortunately... thanks anyway to the contributors. Anyway, I ended up buying another camcorder... a Sony because Canon is really crap...  Tomorrow, I'm going to hit the battery with a hammer... we'll see.

FNJAYA · Answer

I have this "remove the cassette" problem, after trying to mess with the white cylinder on the right and the small black piece on the right that actually serves to close it, it still doesn't work, can someone help me? What is the solution?

Samas · Answer

So, thanks to the person who suggested the trick of tapping it on the back, my Canon MV880 had this problem a few days ago, and MIRACLE! A little tap on the back near the battery and the cassette is accepted... thanks!

patlefou · Answer

Thank you, it's been a year and a half that it works like this, and for at least 6 months I don't even need to hit him anymore (I think he finally learned his lesson lol).

choum69 · Answer

hi everyone thank you all for these valuable tips my mv 800 started malfunctioning after 40 hours of filming! the same problem as everyone else, I tried the 3 techniques and ultimately the only one that worked was when I inserted the cassette and hit the battery hard with my fist at the same time the camcorder was trying to close! it worked but I don’t know how long it will last! this forum is great!

VINCE · Answer

THANKS GUYS I HAD THE SAME PROBLEM ON A MV 700 PROBLEM SOLVED THANKS AGAIN

KIKI · Answer

YES, THERE IS A SOLUTION TO THIS PROBLEM. WHEN THE CAMERA CASE OPENS, TURN THE WHITE NOTCHED DIAL ON THE RIGHT SIDE CLOCKWISE. THEN, TEST IT WITH THE CASSETTE. IF IT DOESN'T WORK, TRY AGAIN SEVERAL TIMES. IT WORKED FOR ME. READ THE FORUM WHERE A FATHER OF A CAMCORDER OWNER FOUND THE TRICK; SEE THE DEMO PHOTO.

verone · Answer

hello it's not working for me either

CastorEtPolux · Answer

Hello  By tapping on the battery, my MVX45i is back in service!  Kudos for the idea! A bit anti-mechanical, but I’ve been used to it since the invention of Super 8; all manufacturers, except maybe Beaulieu, have made special maintenance gear! Anyway, I have two drawers of film, but at what price, by the way!  What camera with flash memory would you recommend?  Happy filming!

jeune mamie · Answer

Bravo pour le "truc" de titiller la bobine et pour les photos... J'ai un Canon MV700i et j'étais coincée : en mettant la cassette, elle rentrait bien mais ensuite le caméscope me disait de l'éjecter et ne voulait rien faire : ni lire ni filmer. J'ai réussi et vais pouvoir filmer, lire et enregistrer... Merci.

tinelolo · Answer

Hello,  I have the same issue with my Canon 850i. It’s been several months already. I tried the trick of tapping the back, but it didn’t work. Out of desperation, I looked at camcorder prices and, to my surprise, they don't use mini DV tapes anymore but memory cards instead. When will there be a recording method that doesn't change every six months? You called it a consumer society????  So I tried the tapping trick again and, oh miracle, it works.  Thank you very much for the tip.  I won't be buying any more CANON though.

marco13003 · Answer

Well done with the tap on the battery. I have an MV790 that a scammer sold me with a cassette inside, and this trick helped me. Tomorrow, I will check the drive mechanism as described two years ago. I am a technician, and I think it's a lubrication problem. I will test a Teflon-based non-greasy lubricant and keep you updated. What a shame for CANON! Three years of defects without proposing a solution is not very professional. Marc TDS Informatique 48 bis rue Peyssonnel Marseille 13003 0491057820

Troll · Answer

Hello everyone,  Thank you for these solutions. I have a Canon MV800, and with a slight movement on the head where it hits, I can finally reinsert tapes into the camcorder after 2 years!  ++

ijm · Answer

Good evening, you need to go to menu/configuration vcr and check on in av-dv.

Cath-eter · Answer

Hello,  I just had this DV cassette problem... I tried all your methods which didn't work :( ... being in a film school and regularly handling HD cameras, I was really frustrated seeing that I couldn't get it to work with my poor Canon MV 800 -_-'  I remembered that after being in the closet for a while, my camera had trouble charging.. after some deep thought, I thought that the two problems might be related.. I then pressed down my external battery (Li-on battery pack) when inserting the cassette it was a miracle! So was it a bad battery contact? mystery ^^'

lolo · Answer

I can't do it, help, it's frustrating me. Do you have any photos or videos? Thank you in advance.

lolo · Answer

I can't do it, help!

marco · Answer

At the back of the tapes, there’s a tab that needs to be open; otherwise, it goes into safety mode. It’s just that, nothing serious.

Jlecroismemepas · Answer

I can't believe it myself! It's been almost a year since my 2 Canon tape camcorders were stuck, just as described by several people above, and your little trick of gently tapping on the cassette when inserting it did the trick—my two devices unlocked, one after the other. It's true that it gets stuck again very quickly, and you have to be careful not to move the devices too much afterwards, but this is unreal, now I can transfer and record all my tapes! THANK YOU to whoever discovered this little trick!

Canon MV800 camcorder cassette issue

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